Description Operations Administrator, Digital Tax Services About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
The Team We are seeking a dedicated and detail-oriented Paraprofessional to join our team. The ideal candidate will assist users with account setup, password resets, and basic troubleshooting for compliance applications. Additionally, the role involves drafting user guides and other application documentation to ensure a smooth user experience and handling the payment of various invoices to ensure timely and accurate processing.
How you will contribute User Support: - Assist users with account setup and password resets.
- Set permissions and access across multiple software systems.
- Provide basic troubleshooting for compliance applications.
- Respond to user inquiries and provide timely solutions.
Documentation: - Draft user guides and other application documentation.
- Update and maintain documentation to ensure accuracy and relevance.
- Collaborate with the development team to understand application updates and incorporate them into user guides.
Invoice Management: - Handle the payment of various invoices.
- Ensure timely and accurate processing of invoices.
- Maintain records of all transactions and provide reports as needed.
Qualifications: - High school diploma or equivalent
- Previous experience in a support role, preferably within a technology or Tax compliance environment.
- Strong written and verbal communication skills.
- Proficiency in using office software and applications.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Preferred Skills: - Experience with compliance applications. Preferably Thomson Reuters and Wolters Kluwer
- Ability to quickly switch between competing priorities.
- Familiarity with drafting technical documentation.
- Strong communication skills and ability to work efficiently in a remote environment
Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs
The salary range is $50,000 - $65,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.