Job Title: Associate, Cloud AdministratorQualifications:
- 1-3+ years of experience in sales support or operational support role.
- 1-3+ years of experience using Microsoft Excel.
- 1-3+ years of experience using CRM or ERP software.
- High School Diploma or GED.
- Experience in a high-volume, fast-paced environment.
Additional Skills & Qualifications
- Bachelor's or Associate's Degree.
- Salesforce experience.
- Technology or IT industry experience.
- Demonstrated ability to work in a fast-paced, high volume work environment.
Work Environment
100% remote - entire team is remote but local to the Chicagoland area is preferred.
The work schedule is Monday to Friday, 8-5pm, with the possibility of some overtime.
Job Description
This role involves applying foundational knowledge of standard practices and procedures to assist in operational and vendor responsibilities related to cloud subscription sales. This position ensures smooth support for cloud solutions sold to business, government, education, and healthcare clients. The individual in this role maintains accuracy, collaborates with team members, and contributes to problem-solving efforts using established procedures.
Responsibilities
- Collaborate with Sales and other departments to ensure operational areas meet or exceed client's transactional specifications and timeline requirements.
- Contribute to the completion of tasks associated with cloud transactions, including order fulfillment, provisioning, and invoice/payment reconciliation.
- Assist in resolving routine challenges and collaborate with operational peers to solve standard problems across various operational areas.
- Communicate with internal stakeholders to ensure accurate transactional information.
- Assist in maintaining accurate records for operational activity tracking requirements.
- Support continuous improvement projects, including participating in the creation of standardized process documentation.
- Assist in training and onboarding new or existing team members.
- Support ad hoc requests and provide additional support as needed.
- Meet all KPIs for Cloud Operations team.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 5, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (%) for other accommodation options.