Operations 24x7 Support Technician

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. Hours: Delta Team - Night Shift / Weds (Alt) -Sat ET (4 on, 3 off / 3 on, 4 off) Although this is a night shift role, initial training and account establishment will be completed in a day shift capacity over an expected period of 2 weeks. How an Operations 24x7 Support Technician will make an immediate impact The System Administrator (Sr), working as an Operations 24x7 Support Technician, is a mission-essential teammate that actively provides tier 2+ Network & Infrastructure AQL/SLA Compliance and complete operational oversight of all data center & user facing systems in an enterprise environment. Systems include but are not limited to: Virtual infrastructure (drive space management, high availability systems, etc), Unix/Linux systems, Microsoft Windows systems, Data Center LAN, Storage solutions, Oracle & SQL database and other high priority systems in support of critical CONUS and OCONUS operations. Ensures 99.99% uptime of enterprise systems in a 24/7 mission critical environment. The Operations Support Technician also provides oversight of the incident management process and the change execution process. The daily tasks are described as follows: - Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise. - Responding, triaging, and troubleshooting system alerts indicating issues with data center components. - Conducting hands-on administration of virtual machines, hosts, and other IT devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines. - Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment - Accurately log, ticket, and own/escalate incidents resulting from infrastructure events. - Managing and tracking execution of authorized changes throughout the Change Management life cycle. - Troubleshooting, accurately tracking and resolving assigned incidents - Creating and tracking trend reports - Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, service providers, and agency executives. - Interacting with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments - Maintaining extremely accurate, high-level reporting of all issues - Connectivity monitoring and SLA Compliance of cloud-based systems - Provisioning thin client software, as needed - Contributing to continual improvement of IT Operations and processes - Potential to provide leadership support for the shift How would we describe our new teammate? The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Working in a 24x7, mission-essential Operations environment, our new teammate should be ready and willing to be punctual and present to help the customer on a consistent basis. Also, a motivated self-starter that is willing to grow with the team and contribute to the continuous improvement of operations support is HIGHLY desired. What level of Education, Certification and Experience are ideal? Bachelor's degree in computer science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 3+ years of experience in systems administration. Highly Desired hands-on experience in the following areas: Virtual host and Server administration. Experience with Linux-based operating systems is a plus.
Hands-on administration within a virtualized environment.
Enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.). Must be DoD 8140 IAT Level II Compliant Working knowledge and understanding of the ITIL V4 framework Working experience with ITSM software suites, preferably ServiceNow Must be eligible for a Top Secret/SCI clearance (with the ability maintain a CI poly) Location: Customer Site US Citizenship Required GDIT IS YOUR PLACE:
• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays Work Requirements