Job Title: Operations Specialist
Type: Contract-to-Hire
Pay: $28-$30/hour
Start Date: May 12, 2025
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (onsite)
What You'll Do
- Be the Problem-Solver - Respond to client inquiries, troubleshoot utility-related issues, and ensure accounts are set up and operating correctly.
- Validate & Analyze - Review client utility bills for accuracy, investigate anomalies, and drive resolution.
- Engage with Vendors & Providers - Collaborate with utility providers to resolve billing discrepancies and negotiate optimal solutions for clients.
- Data & Insights - Collect, interpret, and analyze billing data to deliver meaningful insights and reporting.
- Collaborate Across Teams - Work cross-functionally with internal departments to support efficient operations and assist in reporting projects.
- Drive Efficiency - Contribute to process improvements and special initiatives that enhance service quality.
What You Bring to the Table
- Education & Experience - Bachelor's degree preferred, but not required. Minimum of 1+ year experience in customer service or operations.
- Communication - Strong written and verbal communication skills, with a commitment to exceptional client service.
- Technical Proficiency - Confident with Microsoft Excel and the broader Microsoft Office Suite.
- Analytical Mindset - Problem-solver with keen attention to detail and a drive to analyze and improve processes.
- Time Management - Ability to juggle multiple tasks and perform effectively in a fast-paced environment.