Operational Risk Officer

Summary: Executes operational risk management tasks and responsibilities under the supervision of the Operational Risk Manager. Responsibilities include assisting the Operational Risk Manager in managing and performing risk assessment, risk management and risk monitoring on a Company-wide basis. Assigned tasks may include, but are not limited to; managing Risk and Control Self-Assessments, third party risk management, business continuity management, physical security, fraud risk management, insurance risk management, model risk management, data governance and enterprise risk management. Performing the responsibilities of this role requires extensive and continuous communication and collaboration with other members of the Risk Department team and Company line of business personnel.

Assigned work will be project oriented and require the capability to work with limited supervisory oversight while managing numerous project tasks simultaneously. Performing assigned responsibilities will require an understanding of the operational risks and internal controls framework typical for Financial Institutions, proficiency in the use of Excel spreadsheets, the capability to understand and use various software applications, and the ability to read and comprehend Federal Reserve Bank guidance on the application of laws and regulations. The role also requires the ability to draft written risk assessment reports.

Essential Duties and Responsibilities include the following:
•  Support the Operational Risk Manager in executing the Company's Risk and Controls Self-Assessment (RCSA) program; including writing operational risk assessment reports and completing operational risk assessment documentation. Responsibilities also include operating the Company's Risk and Controls Self-Assessment software.
•  Support the Operational Risk Manager in the oversight of the Company's Third Party Risk Management process, including acting as a knowledgeable backup to the Third Party Risk Manager. Third Party Risk Management responsibilities may include reviewing due diligence documentation prepared by third parties, managing vendor contracts, and acting as needed to ensure the integrity of information and data in the Third Party Risk Management software application. Third Party Risk Management responsibilities also include documenting internal controls, and assessing the effectiveness of internal controls, associated with the Company's implementation of third party software systems (i.e. User Entity Controls analysis). Responsibilities also include operating the Company's Third Party Risk Management software.
•  Support the Corporate Security Officer in the executing the Company's Physical Security Management process, including acting as a knowledgeable backup to the Corporate Security Officer. Responsibilities also include operating the Company's Physical Security Management software.
•  Support the Company's Business Continuity Planning process, including coordinating with line of business and IT managers to document and administer the Company's Business Continuity Management Program. Responsibilities would include the oversight of development and documentation for Business Continuity Risk Assessment, Business Impact Analyses, Business Recovery Plans, Disaster Recovery test planning (including annual tabletop Exercise), executing the Emergency Alert System, and ensuring communications are sent to Emergency Teams and/or employees as needed during an emergency. Responsibilities also include operating the Company's Business Continuity Management software.
•  Support the Operational Risk Manager in executing on the Company's Model Risk Management Program.
•  Support the Operational Risk Manager in executing on the Company's Data Governance Program.
•  Support the Operational Risk Manager in the monitoring and reporting on the Company's fraud mitigation process. Requires effective communication and collaboration with the Company's fraud investigators and line of business owners.
•  Support the Operational Risk Manager in performing a risk assessment of the Company's Identity Theft Red Flags program. Responsibilities will require documenting risks and controls associated with Identity Theft.
•  Support the Bank's Notary and Medallion Stamp Programs. Responsibilities include assisting with answering questions regarding duties, overseeing annual notary acknowledgements, quarterly monitoring of stamp logs, annual stamp holder reviews, and setting up new stamp holders.
•  Support the reporting responsibilities of the Risk Department, including developing and creating reporting for Enterprise Risk Committee and the Risk Committee and the Board of Directors.
•  Support the Operational Risk Manager in the oversight of the Company's Insurance Risk Management process, including maintaining insurance policies documentation, facilitating insurance coverage changes, and facilitating insurance claims handling.
•  Assist with internal audit and Federal Reserve Bank examiner requests. This includes both documentation and information requests.
•  Serve our internal and external customers in a professional and timely manner. Service standards expect responses to all phone calls and emails initially within 24 hours with appropriate follow-up as necessary.
•  Assist the Operational Risk Manager in other special projects as needed. Supervisory Responsibilities

This job does not have direct supervisory responsibilities but does serve as a backup in the absence of other colleagues in the Operational Risk Management department.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information; The capability to draft professionally written reports, memorandums and procedures in a professional writing style.

Analytical and Design - Synthesizes complex or diverse information; Collects and researches data; Generates creative solutions; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Project Management - Develops project plans; Communicates changes and progress.

Interpersonal Skills - Focuses on finding solutions; Maintains confidentiality; Emphasizes listening skills and the collaborative approach to problem solving.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Uses time efficiently; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.

Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.

Diversity - Demonstrates knowledge of EEO policy; Promotes a harassment-free environment.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Follows instructions, responds to management direction.

Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must be able to multi-task and think quickly during stressful situations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•   Education and/or Experience Bachelor's degree (B.A.) from four-year college or university. Three or more years financial institutions risk management experience, or comparable experience that demonstrates the ability to perform the described Essential Duties and Responsibilities.
•   Reading Comprehension Skills Ability to read and interpret documents such as Federal Reserve Bank publications, policies and procedures.
•   Communication Skills Ability to write routine reports and correspondence. Ability to speak effectively before groups of the Company's employees
•   Mathematical Skills Ability to use Excel spreadsheets to aggregate large amounts of data and calculate results to be included in risk assessment monitoring and reporting.
•   Internal Controls . click apply for full job details