About the Role 1440 Multiversity is a 501(c)(3) charitable organization committed to creating hope for living well. We are continually active in our programming and work hard to fulfill our mission of creating hope for living well. This role is best served by a person with a passion for deep hospitality - a term defined as an authentic and genuine love for others. You will work among a driven team of unique and diverse thinkers that share a similar like-hearted approach to the dedicated service and well-being of others. We expect our team members to uphold our standards and with belief that they are the most valuable resource to accomplishing our work. If you thrive in a high-energy organization, developed an interest in your own personal well-being, are committed to seeing others flourish and thrive, have an appreciation for the outdoors, believe in upholding high service standards, an empowered thinker and problem-solver, and are willing to co-create a positive work culture of belonging and unity you will likely be a great fit to thrive within our organization.
All 1440 team members are required to passionately model the organization's charitable purposes and immersive learning experiences. The expectation is that you will make a positive difference within our organization by stimulating sensory-experiences for your fellow 1440 team members, our guests, and in our community by demonstrating the highest level of hospitality, story-telling ability, and professionalism that advances our mission and vision.
Summary: The Operations Support Associate, F&B is responsible for servicing food and beverage to guests in all approved public eating areas on the 1440 campus.
Essential Responsibilities will include the following, and other duties may be assigned.
Mission Vision and Values Duties: - Mission: A learning destination where energy, discovery, and creativity flourish.
- Vision: Creating hope for living well.
- Learning Pillars:
- Live Well; Lead Well; Love Well; Work Well; Wonder Well
Customer Experience Duties: - Delivers exceptional customer service for all customer interactions while maintaining a working knowledge of all product and service offerings and recommends items that are deemed suited to the guests' preferences.
- Forward any concerns, issues, and unique requests that can be addressed by their Supervisor or Manager while maintaining a calm demeanor in a high-volume environment.
- Determines where guests would like to eat their meals and help them get situated.
Food and Beverage Duties: - Takes food orders and relays orders to the bar, kitchens, or serving counters so they can be filled.
- Maintains a working knowledge of the menu service and provides ingredient details to guests as necessary while asking about dietary restrictions or special requests of guests.
- Records amounts and types of special food items served to customers
- Prepares food items, such as sandwiches, salads, soups, or beverages.
- Carries food, beverage, silverware, or linen on trays or uses carts to carry trays.
- Places food servings on plates and beverages on trays according to the orders and instructions provided with additional accessories such as eating utensils, napkins, or condiments as identified.
- Ensures that trays contain the requested items for each guest.
- Removes trays and stacks dishes for return to kitchen after meals are finished.
- Totals checks, presents them to guests, and accepts payment for services.
- Cleans and sanitizes dishes, kitchen utensils, equipment, or facilities.
- Stocks service stations with items such as ice, napkins, or straws.
Other Duties: - Assists Café with the preparation of daily needs to deliver exceptional sales and service to guests.
- Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as needed during their stay on campus, and contributing to Housekeeping basic tasks as per operations needs.
- Provides on-site production support to guests and presenters and participates in the set up and breakdown of events spaces
- Aids reservations by ensuring a smooth operation of guest reservations.
- Assists in safety and security processes and protocols.
Other Duties: - Supports servicing food and beverage to guests in all approved public eating areas on the 1440 campus
- Supports the Rooms division operations by performing front desk duties, offering the 3 stages of authentic service to our guests, assisting guests as needed during their stay on campus, and contributing to Housekeeping basic tasks as per operations needs.
- Aids reservations by ensuring a smooth operation of guest reservations.
- Assists in safety and security processes and protocols.
Qualifications: Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities to perform the functions required of the position.
- Education:
- Required: High school diploma or general education degree (GED).
- Preferred: One-year certificate from college or technical school.
- Experience:
- Required: Experience in a position that focuses on the Hospitality, Point of Sales, Service Industry, Non Profit, Health and Wellness, Accounting, Audio Video industry.
- Language Requirements:
- Preferred: Bilingual in Spanish and English.
- Language Skills: Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence and speaks effectively before groups of guests or employees of the organization.
- Mathematical Skills: Must have the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions while dealing with problems involving a few concrete variables in standardized situations.
- Business Acumen: Must understand the business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; demonstrates understanding of current role and job responsibilities. Acts with accountability while committing to achieve 1440's financial goals and mission objectives.
- Computer Skills: Must have knowledge of Internet software, and Microsoft Suite of Products, Adobe Creative Cloud and type 50 WPM.
AAP/EEO Statement: 1440 Multiversity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 1440 Multiversity complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
1440 Multiversity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 1440 Multiversity's employees to perform their job duties may result in discipline up to and including discharge. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.