Roles & Responsibilities
1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.
2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.
3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.
4. User Training: Train users on new technologies and provide guidance on best practices.
5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.
6. Collaboration: Work closely with other IT teams to resolve complex issues.
7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings.
8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.