Onsite Support Engineer

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are passionate, high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future team members who continue to bring drive, passion, and skills as we see Littlefish grow.

If this resonates with you and you're excited to work with creative, passionate, energetic, and friendly people, we would love to hear from you.

The role and what you'll be getting up to on a day-to-day basis:

At Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As an Onsite Support Engineer, you will play a crucial role in delivering outstanding technical support to our Stevenage-based client, ensuring their IT systems run smoothly and efficiently.

You will provide effective onsite technical support to a dedicated Littlefish contract customer, handling desktop, laptop, printer, application issues, as well as basic network and server troubleshooting. Your ability to communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs will be key to your success.

You will:

1. Provide Technical Support: Deliver 1st and 2nd line onsite and remote technical support services to Littlefish contract customers, resolving issues competently and professionally.
2. Manage Queries: Prioritize, progress, and resolve technical queries and service requests in accordance with standard and customer-specific service level agreements.
3. Complete Projects: Take responsibility for completing specific technical projects, including deployments, installs, moves, adds, and changes.
4. Stay Proactive: Make effective use of all personal and team time during periods of inactivity, maintaining personal qualifications and skill sets through continuous training.

Who you are:

1. Location: You live within a commutable distance to work onsite at the customer's Stevenage site.
2. Tech-Savvy: You have previous experience in an IT support role and can demonstrate IT-related problem-solving skills.
3. Knowledgeable: You have working knowledge of IT infrastructure support, including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX, iOS, Intune management, and meeting room equipment.
4. Excellent Communicator: You possess excellent face-to-face, telephone, and written communication skills, and can explain complex technical issues in layman's terms. You will be confident with VIP / Executive & C-Level support.
5. Professional: You always behave in a professional manner, exhibit commercial awareness, and can manage customer expectations effectively.
6. Team Player: You work well both independently and as part of a team, demonstrating flexibility and adaptability to changing environments.

What can we offer you?

• Through our unique training program, the Littlefish Academy, you can increase your earnings by £4,500.
• Referral bonus scheme of £1,000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16,000 expert-led online tutorials to enhance your personal and professional development.
• Healthcare cash plan offering online GP appointments, 24/7 access to qualified counselors, and cashback against a range of healthcare services.
• Casual dress policy.
• Company Pension Scheme.
• Company social events.
• 25 days of annual leave plus public/bank holidays.
• Purchase and sale of annual leave scheme.

Life at Littlefish:

Our company values shape who we are, what we stand for, and how we work. Hiring people who share our values is vital as we grow.

I am High Performing: I like to raise the bar, creating opportunities to increase quality and improve efficiency, striving for service excellence.

I am Passionate: We build team success and celebrate together. I am enthusiastic and energetic, caring about my colleagues, and supporting one another.

I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, challenge the status quo, and get things done.

If you believe you can make a tangible difference, apply today and join us on this journey.

At Littlefish, we aim to be a place where everyone can be themselves. We are committed to fostering a diverse and inclusive community where everyone, regardless of background, feels equal and supported.

We encourage applications from all backgrounds. Please contact us if you need any adjustments during the recruitment process.

Part of our application includes ED&I (Equality, Diversity, and Inclusion) questions, with a 'prefer not to say' option available for each.