Onsite Support Engineer This role involves working closely with customers to understand issues, resolve them efficiently, and ensure application stability and performance. The ideal candidate will have a strong background in the .NET Framework 4.0, ADO.NET, SQL Server, Entity Framework (EF), IIS, SSMS, Linux, J Shuttle, Oracle, Redshift, PostgreSQL, Shamba, shell scripting, basic knowledge of Informatica, Samba shares, and core Java.
Required Skills & Technologies:
- .NET Framework 4.0, ADO.NET, Entity Framework (EF), Core Java.
- SQL Server, SSMS, Oracle, Redshift, PostgreSQL.
- IIS (deployment, configuration, and troubleshooting), Java application servers (e.g., Tomcat, JBoss).
- Linux environment troubleshooting and support.
- Shell scripting - Bash or equivalent.
- Samba shares management and troubleshooting.
- Working knowledge of J Shuttle, Shamba.
- Basic Informatica knowledge (ETL process understanding).
- Strong debugging, analytical, and problem-solving skills.
- Excellent verbal and written communication - must be able to handle customer discussions independently.
Pre-requisites:
- Act as the primary onsite point of contact for customer issues and escalations.
- Handle tickets and provide L2/L3 support for multiple enterprise applications built on the .NET Framework 4.0 and core Java.
- Analyze and resolve issues related to ADO.NET, Entity Framework (EF), SQL Server, Oracle databases, and Java-based applications.
- Monitor and troubleshoot web applications hosted on IIS and Java application servers (e.g., Tomcat, JBoss).
- Use SSMS and other tools for database maintenance and performance tuning.
- Handle Linux-based services and perform troubleshooting using shell scripting.
- Manage and troubleshoot Samba shares for file sharing across networks.
- Support data operations and queries across Redshift, PostgreSQL, Oracle, and Java-based data processing.
- Utilize J Shuttle, or similar deployment and monitoring tools for issue tracking and resolution.
- Interact with offshore teams and ensure seamless communication between stakeholders.
- Work on basic Informatica support or coordinate with the Informatica team as needed.
Preferred Qualifications: - Experience in a customer-facing support or production support environment.
- Knowledge of ITIL processes and ticketing tools like ServiceNow etc.
- Experience with cloud platforms (AWS) is a plus.
- Familiarity with DevOps practices is a bonus.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."