Summary & Objectives The On-Site Manager is responsible for overseeing the daily operations and management of a residential property that include maintaining residential unit occupancy, ensuring tenant satisfaction, supporting the property's business goals and objectives, and providing administrative support to the property management team. The On-Site Manager serves as the main point of contact for tenants and plays a vital role in maintaining a well-functioning and safe living environment.
Essential Functions - Foster positive tenant relationships by providing exceptional customer service and promptly addressing tenant inquiries, concerns, and maintenance request that follow our standard operating procedures.
- Conduct property inspections regularly to identify maintenance and safety issues, ensuring that all areas are well-maintained and meet company standards.
- Coordinate and oversee property maintenance, repairs, and capital improvements, working closely with vendors and contractors to ensure timely completion.
- Enforce lease agreements and property rules, addressing violations and resolving tenant disputes in a professional and fair manner.
- Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Standard Operating Procedures.
- Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
- Prepare annual budgets and income projections promptly and accurately.
- Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
- Generate necessary legal action, documents and process in accordance with State and Company guidelines.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Ensure that A/P invoices are submitted to the corporate office for payment, handle all funds.
- Perform leasing activities, schedule showing, and work with Property Management team to fill vacancies.
- Work collaboratively with the property management team and corporate office to achieve property goals and objectives.
- Keep abreast of local rental market trends, competitor properties, and industry best practices to optimize property performance.
- Participate in regular team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.
- Uphold compliance with relevant laws, regulations, and company policies.
- Use various forms of technology, software, and hardware to review tasks and perform on time.
- Detect faulty operating, defective materials and report those and any unusual situation to proper supervision.
- Maintain the safety and security of all assigned properties.
- Coordinate and schedule service requests for Tenants and the property.
- Screening for emergency maintenance requests at all times. On-call availability
- Submit all requested paperwork, invoices, and documentation appropriately and timely.
- Perform quality customer service to tenants, prospective tenants, and the general public.
- Schedule and meet with prospective tenants, vendors, and Coastline Equity staff as needed.
- Enforce the terms of rental agreements and oversee rental proceedings.
- Comply with all safety regulations and maintain clean and orderly work areas.
Potential Unit for This Role: 2-bedroom, 1.5-bathroom, approximately 1,202 sq. ft.
Please note: This is a potential unit and is subject to change based on availability. Requirements Desired skills & competencies - Technical Capacity - Comfortable using technology, including property management software, to streamline tasks, maintenance coordination, lease enforcement, and basic building operations. Comfortable with onsite responsibilities and resident interactions.
- Action-Oriented: Ability to execute tasks quickly and effectively in a fast-paced environment.
- Problem Solving: Identifying and resolving issues swiftly with minimal disruption.
- Communication: Strong verbal and written communication skills, comfortable interacting with tenants and vendors.
- Risk Management: Able to identify potential risks and mitigate them effectively.
- Customer Service: Focused on providing outstanding service to tenants and clients.
- Project Management: Efficient in managing multiple tasks and projects simultaneously.
- Prioritization: Ability to manage a never-ending to-do list and tackle the most urgent tasks first.
- Adaptability: Comfortable working in ambiguous situations, anticipating problems, and seeing them as opportunities for improvement.
Desired Qualifications, Education & Experience 1. 1-3 years of previous experience in customer service, trades, or construction is a plus.
2. Familiarity with property management systems and policies is a plus.
3. Trainable and eager to grow with the company.
Benefits - Salary: $21 - $23/hourly
- Training & Growth opportunities
- Paid time off
- Medical and dental benefits
- 401 (k) benefit