Onsite Level I Help Desk and Computer/IT Support Technician

Searching for a workplace that values your work while maintaining a fun and team-oriented environment
We are currently seeking a detail-oriented and qualified Tier 1 Help Desk and Computer/IT Support Technician to join our team in a mostly in-office/onsite workplace environment. In this role, you will be responsible for troubleshooting and resolving customer requests submitted via phone/email/help desk portal. Other responsibilities include assisting with operations, projects, and computer support to ensure accurate and timely service delivery exceeding clients' expectations.

About TeamLogic IT of Central Wisconsin

TeamLogic IT of Central Wisconsin opened in September 2020 and is one of 300 Managed Service Provider franchise locations worldwide. Our mission is to create business owner confidence in their IT infrastructure. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools.

We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients support experience. Our technician's learn from one another, create smart solutions to resolve challenges, share best practices across the technician community, and foster collaboration among more than 900 technicians across North America.

Many can solve computer problems; few can solve them and turn people's bad day into a better one. We love doing that daily. By joining our growing team, you can create joy and happiness for customers everyday.

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Challenging Work in a Pleasant Work Environment
• On-going Training
• Competitive Compensation
• People First Culture

Summary

The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues, management, and clients daily.

IT Technician I Responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Comply with all company standards and policies.
• Ask, don't assume.

IT Technician I Requirements:

• Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience.
• Willingness to learn and take constructive criticism without becoming defensive.
• Excellent customer service skills.
• Good problem-solving skills.
• Be positive and proactive.
• Valid Driver License and ability to drive to customer locations when required.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS.
• Experience with server operating systems including Server 2012, Server 2016, and Server 2019.
• Active Directory knowledge a plus
• Ninja RMM and Autotask PSA experience a plus

Our ideal candidate has the following qualifications:

• Minimum of 1 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Possesses strong organizational and time-management skills
• Results-oriented, self-motivated, energetic, professional, reliable and a team player
• CompTIA Net+, CompTIA Security+, or MCSA (Microsoft Certified Systems Administrator/Solutions Associate) certification

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay
• Overtime pay

License/Certification:

• Driver's License (Required)
• CompTIA Net+, CompTIA Security+, Kaseya, Datto, Sophos, and/or MCSA, desirable

Compensation: $17.00 - $24.00 per hour

Our growth isn't measured in numbers, it's an investment in aligning with the best talent

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.