Onsite Desktop Support Tech

Job Title: Desktop Support Technician

Overview:
Our client has an exciting opportunity within our Managed Workplace Services for a Desktop Support Technician. This full-time position requires daily reporting to the customer's headquarters. The Desktop Support Technician will handle daily repair tickets and resolve hardware and software issues for PCs and mobile devices. Work hours are Monday through Friday, 8:00 a.m. - 5:00 p.m. local time.

Responsibilities:

• Troubleshoot and repair IT-related hardware

• Operate within a call management system

• Deploy desktop, laptop, mobile, or tablet to end user

• Complete data transfer from old equipment to the new devices

• Document assigned incidents with appropriate troubleshooting steps

External Qualifications:

• High School graduate

• A+ Certification or equivalent industry experience

• 3+ years' experience in the IT Industry

• Must have reliable transportation

Internal Qualifications:

• A+ Certification or equivalent industry experience

• 3+ years' experience in the IT Industry

• Must have reliable transportation

Required Skills:

• Proficiency in troubleshooting and resolving desktop and mobile hardware issues

• Ability to work independently and as part of a team without constant supervision

• Strong organizational and multitasking abilities

• Capability to follow and execute established processes and procedures

• Excellent troubleshooting skills with the ability to diagnose problems effectively

• Outstanding customer service skills

• Knowledge of iOS, Android, Windows Mobile, Windows PC, and Apple devices

• Hardware and software troubleshooting expertise

• Understanding of networking principles

• Proficiency in hardware break/fix repairs

• Excellent time management skills

Preferred Skills

• Knowledge of ITSM software (ServiceNow preferred)

• Knowledge of MDM Solutions (SCCM preferred)

• Knowledge of Windows 10/11

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Certifications:

• A+ Certification (preferred)
Special Demands:

• Ability to lift 50 lbs.