Oncology Patient Scheduler 2
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Location: Miami, FL
Time Type: Full time
Posted on: Posted 22 Days Ago
Job Requisition ID: R
The University of Miami/UHealth has an exciting opportunity for a full-time Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.
CORE JOB FUNCTIONS
Schedules all types of complex treatments with attention to detail.
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
Obtains and verifies necessary demographic and insurance information.
Screens and verifies information to ensure accuracy when scheduling all CTU appointments.
Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on CTU appointments preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple treatments within multiple modalities and entities across all CTU UHealth locations.
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Core Qualifications:
Education: High School diploma or equivalent
Experience: Minimum 2 years of relevant experience
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time
Employee Type: Staff
Pay Grade: H4