Requirements - Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform onsite updates, Configuration changes, or Software installations.
- Perform bulk MACDs.
- Provide technical Support and setup during special events such as conferences.
- Provide onsite technical assistance to End Users.
Responsibilities - BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
- Three to five years of experience in service delivery and Network hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
- Ability to install software for and troubleshoot a wide range of applications.
- Experience in a financial services environment preferred.
- Analytical thinking and problem-solving ability.
Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.