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We're seeking an IT professional to work with minimal supervision while taking direction as needed as a project site at Idaho National Lab. You will support any and all IT/IS, desktop support for the project site. You will collaborate with local project management to provide IT support and develop requirements for existing and upcoming projects.
Work with existing project IT security policy and procedure to ensure client requirements are being met, draft changes and/or new policy and procedure for review as needed.
Maintain accurate hardware and software inventory
Install, configure, and maintain PCs, mobile devices, and peripherals (such as printers)
Assist employees via TEAMS remote access, phone, or in person
Assist and mentor others as needed
Terminate, test, and troubleshoot voice, video, and data infrastructure
Contribute to the daily workflow of tickets, assisting with the triaging of tickets to the appropriate queues and technicians within the IT ticketing system.
Work through effective resolution of all assigned and self-assigned tickets in coordination with daily IT ticketing activities and projects.
Assist with the successful administration of information systems under the direction of management
Actively participate in the implementation of hardware and software; build, upgrade, patch, and migrating of systems and applications
Contribute, participate, and assist in the planning of customer surge support efforts
Occasional travel to other project sites and Denver for hands-on support as needed.
Coordinate with corporate IT and other project IT professionals as needed.
Maintain necessary training and certifications required by contract.
Observe all safety and security requirements at client and corporate sites.
May include other IT associated tasks not mentioned above.
Ability to pass background and drug testing requirements.
Date Posted: 04 February 2025
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