Job Summary:
The Administrative Assistant in Humble TX serves as the first point of contact for the community, providing a warm welcome to visitors and comprehensive administrative support. This role is essential for maintaining an organized and professional front office operation.
Key Responsibilities:
- Reception: Greet guests, manage incoming calls, and direct inquiries appropriately.
- Clubhouse Reservations: Coordinate the booking and scheduling of the clubhouse for events, activities, and groups. Track collection of reservation fees and responsible for forwarding to the appropriate departments.
- Sport Reservations: Coordinate the booking and scheduling of the tennis courts, pickleball courts, and baseball/softball fields.
- Access Card Management: Process and distribute access cards, ensuring secure and efficient access to facilities. Troubleshoot basic access system issues and contact vendor for additional support.
- Website Administration: Review and update Association website as needed to keep information current and accurate.
- Inquiry Support: Address general questions, providing accurate information and guidance.
- Administrative Assistance: Support various administrative tasks including but not limited to mail distribution, scheduling, and document management.
- Reporting: Pull monthly reports to ensure accuracy of resident access to amenities and other reports as needed for proper management of the property.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- One to two years related experience/training.
Language/Math/Reasoning Ability
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out simple one- or two-step instructions.
- Ability to deal with standardized situations with only occasional or no variables.
Computer Skills
- Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Certificate/Licenses
Competencies
- Professional Maturity: The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
- Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
- Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
- Flexibility: Demonstrate responsiveness and adaptability following change initiatives and demonstrates ongoing support for change efforts.
- Organized: Methodical and efficient in structuring tasks to be accomplished.
- Computer Savvy: The knowledge and ability to use computers and technology efficiently and effectively.
- Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
Job Description
- Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization.
- Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.
- Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
- Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
- Organization: Uses time efficiently by prioritizing and planning work activities.
- Integrity and Respect: Demonstrates utmost level of integrity in all instances and shows respect towards others and towards company principles.
- Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
- Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
- Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.
Physical Demands
- Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
- Close vision (clear vision at 20 inches or less).
- Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
- Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
- Manual dexterity sufficient to reach/handle items and work with the fingers.
Work Environment
- Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
- Moderate noise (examples: business office with computers and printers, light traffic).
- Full Time: Work Schedule: Monday through Friday 9 AM - 5 PM. From March through November, hours will adjust for daylight savings time, with Wednesdays being the only day with hours of 11 AM - 7 PM.
Job Type: Full-Time
Salary: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday through Friday 9 AM - 5 PM. From March through November, hours will adjust for daylight savings time, with Wednesdays being the only day with hours of 11 AM - 7 PM.
Ability to commute/relocate:
- Humble: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Job Type: Full-time
Pay: $18.00 per hour
Schedule:
Work Location: In person Onsite