Office Manager Training Coordinator

POSITION: Office Manager Training Coordinator

DEPARTMENT: CMO-Operations

LOCATION: Great Hearts Cicero Home Office

REPORTS TO: Director of Business Systems

EEO Classification: Administrative Support

Position Summary

The Office Manager Training Coordinator position offers an exceptional opportunity to lead and contribute meaningfully to a unique organization which is changing K-12 education in this country. While experience in education is preferred in this role, Great Hearts is seeking people who are passionate and committed to K-12 education reform.

This position would develop materials and assist with standardizing and training new office personnel. The person will work closely with the Director of Business Support to develop an OM college to ensure a smooth transition if the need arises for a new Office Manager at an academy.

Duties & Responsibilities

• Main point person for training items for OM's
• Onboarding support for new hires (create onboarding plan, be onsite for first several days to train new hire, etc.)
• Interim support: in case of a vacancy at an academy, could temporarily fill in on specific areas of need until we are able to hire someone else.
• Ongoing training and support for Office Managers (ex: develop training aids for job duties, calendar of duties)
• Customer service and help desk for Office Managers (ex: OM needs help figuring out how to pull a report from student information system)
• Assist in planning and executing the monthly Office Manager meetings, centralized trainings, and help to facilitate execution of monthly collaboration meetings.
• As needed, help with one-off projects
• Assist in development of OM College to train current list of those interested in an OM position at GH.
• Site visits to each academy to keep a pulse on culture, satisfaction in role, and to provide ongoing training and support.
• Assist with administration, support, and Job aids for Business Operations SharePoint
• Responsible for weekly OM newsletter creation and distribution
• Help with interviewing and hiring of Office Managers and Assistant Office Managers/Registrars
• System manager of SchoolMessenger - Great Hearts communication system
• Perform other duties as assigned/needed
• Provide ongoing feedback and evaluation on performance of Office Managers to Director of Business Support and Sr. VP of Operations.

Qualifications, Competencies & Strengths

• Prior experience working in a school's front office preferred.
• Budget management experience preferred.
• Ability to manage, organize confidential data efficiently, and train others is required.
• Ability to communicate effectively and professionally with peers is required.
• Strong computer skills utilizing Word, Excel, PowerSchool and the ability to learn new software quickly.
• Be a self-starter with an ownership attitude and a strong sense of drive and urgency to meet established goals.
• Possess good supervisor and leadership skills with the ability to motivate and work with and through others to achieve desired results.

Personal Qualities and Values

We value each of our team members as individuals but believe that we achieve the greatest results by working together. We willingly sacrifice individual interests and recognition for greater collective impact. The candidate should enjoy being a team player. A vibrant shared services center, and the competitive aspiration, well-being, and camaraderie of our employees, is an essential complement to our academic communities.

The nine core virtues that we seek to model and instill in our students are:

Responsibility. We accept obligations and we act on those obligations in a manner suitable to their timely and satisfactory fulfillment. We are willingly accountable for what we do and say, and we seek to learn from our mistakes.

Perseverance and Courage. We spurn despair and strive to complete tasks to the best of our abilities, regardless of the difficulty. We respond creatively to overcome obstacles and ask for help when necessary.

Integrity and Honesty. We are individuals of strong ethical values, who make consistently good choices in keeping with our knowledge of right and wrong. We are always truthful in what we say and do, regardless of the circumstances or consequences.

Citizenship and Humility. We give of our time and abilities to serve others. We uphold liberty and social equality through respect for individual differences and always strive to do our best whether we are recognized or not.

Friendship. We regard others and ourselves as deserving of kind and just treatment. Our conduct is considerate and polite. We look for the good in others and demonstrate compassion. Our attitudes toward others reflect the way we wish to be treated.

Wisdom. We learn from our mistakes and think before we act. We look to each other and our past successes for guidance on making good choices.

Additional Requirements

Type of fingerprint clearance: Must possess or obtain valid Arizona Department of Public Safety IVP fingerprint clearance card.

This description reflects management's assignment of essential functions, it does not exclude or restrict the tasks that may be assigned.

Great Hearts Academies is an Equal Opportunity Employer.