Are you a print production expert with law firm experience and a knack for client service leadership? Forrest Solutions is seeking a Client Relations Manager (CRM) to lead a team in delivering world-class outsourced office services, with a primary focus on print production excellence and mailroom support.
This is a highly visible, client-facing leadership role where you'll drive service quality, manage operations, and build trusted client relationships-all within a prestigious law firm environment.
What You'll Do
Client Relationship Management
- Be the face of service excellence-build and maintain strong client relationships
- Ensure timely communication, issue resolution, and service satisfaction
- Collect client feedback and lead strategic account reviews
Operational Leadership
- Oversee day-to-day operations, with a heavy focus on law firm print production (Velo, GBC binding, litigation support print jobs, etc.)
- Ensure workflows are current and teams are fully trained
- Maintain shift coverage and site readiness for client tours
- Improve efficiency through process optimization and use of KPIs
People Leadership
- Hire, coach, and lead a high-performing service team
- Manage scheduling, timekeeping, and performance development
- Create a culture of excellence, accountability, and client-first service
What You Bring
- Strong background in print production, ideally in a legal or professional services environment
- Working knowledge of binding methods (Velo, GBC), printing software, and finishing techniques
- Experience managing or supporting mailroom services a plus
- 5+ years of leadership experience in a client service environment
- Experience in law firms or other high-touch, professional settings highly preferred
- Confident communicator and proactive problem solver
- Proficiency in Microsoft Office and Google Workspace
Why Forrest Solutions?
As the nation's premier onsite outsourcing provider, Forrest Solutions partners with elite organizations to deliver white-glove services backed by proven best practices. Join a team that values service, innovation, and leadership-and make a meaningful impact every day.
Apply today if you're ready to bring your print production expertise and leadership skills to a role where service excellence truly matters.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.