Office Manager (Frisco)
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Office Manager (Frisco)
Salary
$66,804.00 - $76,836.00 Annually
Location
Frisco, CO
Job Type
Full Time
Job Number
TAA-01775-06.2025
Department
Department of Revenue
Division
Motor Vehicles - Driver License
Opening Date
06/11/2025
Closing Date
6/23/2025 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
37 County Rd 1005/POB 249, Frisco CO 80433
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Nicole Hartog, HR Analyst
How To Apply
Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
• Description
• Benefits
• Questions Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video .
Helpful tips for applying:
Applying for a Job with the State of Colorado .
What Happens After You Apply.
Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Office Manager Duties :
Duties include, but are not limited to:
• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
• Adjust resources and personnel, as needed, for maximum effectiveness
• Handles and resolves customer complaints;
• Processes complicated, or more difficult applications;
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
• Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
• Performs all functions of line staff, including issuing documents, when business dictates.
• May stand for long periods of time.
• May be required to travel to another DLO to assist with daily operations. DMV video:
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.
Class Code & Classification Description:
Technician V (H4M5XX)
MINIMUM QUALIFICATIONS:
Experience Only:
Five (5) years of relevant experience in a public-facing customer service, supervisor or managerial environment to include staff supervision, performance management, or regulatory environment role
OR
Education and Experience:
A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service, supervisor or managerial environment to include performance management, or regulatory environment role equal to five (5) years
Preferred Qualifications:
• Additional years of direct supervisory experience leading a workforce interacting with the general public
• Additional years of department management experience, establishing performance goals and evaluating workforce performance
• Additional years experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Excellent customer service and communication skills
• Driver License Fundamentals (DLF) Certified Driver License Systems Fundamentals Certification (DLF Certification) Requirement :
Newly hired Office Manager (D river License Technician V's) will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
DOR Required Skills and Competencies :
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
• Cover letters and resumesWILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
• Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume" or "see attached" statements on your application.
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies click apply for full job details
Date Posted: 13 June 2025
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