ChristianaCare's Psychosocial Oncology practice is looking to hire a Full Time Float Office Assistant to support the Newark and Wilmington locations, as part of the Behavioral Health Service Line.
The Office Assistant is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient. practice.
We are planning for the Float Office Assistant position to commence in July 2025. Candidates who are available to start at that time are encouraged to apply.
Work Schedule:
Key Responsibilities
Schedules appointments with awareness of insurance, provider, and practice location
Greets and interacts with patients in a professional manner to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Maintains confidentiality of workplace & patient information
Collects payments according to insurance requirements
Verify insurance coverage & coordinates referrals
Performs day-end reconciliation of appointments & payments received
Answers all phone calls in a professional manner and relays accurate messages
Puts messages into provider(s) and respond to messages from provider(s)
Communicate with provider and staff through EMR
Communicate with internal and external departments
Performs other related duties as required.
Benefits & Incentives
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12 week paid parental leave.
Tuition assistance
Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more.
Qualifications:
Interested candidates should attach an updated copy of their resume during the application process.
Why ChristianaCare
ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek and other national quality ratings.