Join Our Team as a Full-Time Office Assistant I at UPMC Great Lakes Physician Practice - Internal Medicine, Jamestown, NY
Are you a detail-oriented, upbeat professional with a passion for patient care and excellent customer service? UPMC's Great Lakes Physician Practice - Internal Medicine in Jamestown, NY, is hiring a Full-Time Office Assistant I to become an essential part of our friendly and collaborative team. This position offers a consistent Monday through Friday day-shift schedule, including one evening per week until 6:30 p.m., no weekends or holidays, and Thursday afternoons off-offering great work-life balance.
In this role, you'll assist patients both in person and over the phone, schedule appointments efficiently, and ensure accurate entry of demographic and insurance information. You'll also coordinate with other departments and occasionally support the adjacent Internal Medicine practice. A medical background is essential, along with strong communication and organizational skills.
Internal Medicine offers a broad learning experience, and this role provides the chance to work closely with nurses and physicians while making a meaningful impact every day. UPMC offers a comprehensive Total Rewards Benefits package and plenty of opportunities for career growth-apply today to join our team.
Responsibilities: - Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
Required:
- High school diploma or GED.
- One (1) year of work experience, preferably in a medical office setting.
Preferred:
- Knowledge of medical terminology.
- Word processing and computer experience.
Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran