Office Assistant - Automotive Industry Location: Grants Pass, Oregon
Employment Type: Full-Time
Pay: $16.00-$17.00 per hour, DOE
Are you a multitasking pro with a positive attitude and a passion for keeping operations running smoothly? Join our fast-paced and friendly automotive team as an
Office Assistant. We're looking for someone who thrives in a dynamic environment and can juggle a variety of responsibilities - from customer service and office upkeep to running errands and backing up our service writer.
Key Responsibilities: - Deliver outstanding customer service in person and over the phone
- Support shuttle service and pick-up/drop-off of parts
- Run local errands as needed (supplies, parts, mail, etc.)
- Serve as backup to the service writer: assist with intake, quoting, and communicating with customers when needed
- Open and prepare the office each morning (gates, lights, coffee, vehicle relocation)
- Clean and prepare loaner vehicles for customer use
- Maintain a clean and organized front office (dusting, mopping, plant care, restroom upkeep)
- Ensure shuttle and loaner vehicles are clean, fueled, and ready
- Perform test drives or drive cycles as requested by technicians
- Accurately input data using RO Writer software
- Answer multi-line phones, schedule appointments, and process payments
- File repair orders, invoices, and bills
- Write and send thank-you cards and follow up with customers
- Draft recommended service letters for customer outreach
- Assist with checking customers in and out, parking cars, and end-of-day wrap-up tasks
- Shop for office and shop supplies
Required Skills & Qualifications: - Upbeat, team-oriented attitude with excellent communication skills
- Ability to climb in and out of vehicles, walk the lot, and perform cleaning duties
- Strong organizational and multitasking abilities in a fast-paced setting
- Comfortable using computers, phones, credit card machines, and other office equipment
- Calm under pressure and able to switch gears quickly
- Valid driver's license and insurable driving record
- High School Diploma or GED
- Typing speed of 30-50 WPM
- Comfortable driving automatic transmission (manual experience a plus)
Working Conditions: - Outdoor exposure to varying weather (heat, cold, rain)
- Walking on uneven surfaces such as gravel or pavement
- Exposure to automotive and cleaning chemicals
- Physical activity including lifting up to 30 lbs, pushing brooms/mops, and driving various vehicles
Ready to be a key part of a team that values hard work, flexibility, and exceptional customer care? Apply today and help us deliver top-tier service - every mile of the way.
INDSO