If you .
- Are ready to work for a successful and growing business,
- Believe you should be proud of your employer for its business and ethics,
- Believe you should be rewarded for hard work,
- Enjoy a friendly, ego-free small office culture
- Thrive in a dynamic role with varying tasks from day-to-day.
Then, we want to meet you. We are seeking an Office Assistant and Client Intake Specialist.
Office Assistant Responsibilities (70-80%)
- Answer phones with the ability to handle calls professionally, patiently, and confidently resolve client concerns.
- Utilize professional email correspondence skills to communicate with School Districts, tutors & clients.
- Maintain President's calendar with individual, group & school district meetings.
- Onboard tutors, track licensure, and background checks for compliance.
- Maintain & Manage company directory of active tutors & students.
- Oversee Curriculum Materials Distribution and Inventory.
- Operate and restock general office equipment.
- Basic troubleshooting of app and technology challenges.
- Organize materials for Fairs, Conferences, & Workshops
- Perform support tasks for other team members, as needed.
- Maintain regular and punctual attendance.
Client Intake Specialist Responsibilities (20-30%)
- Complete Intake calls with prospective clients.
- Utilize excellent listening skills.
- Educate clients about the services offered.
- Process and track client contracts and policies.
- Update client & tutor information in company databases.
Qualifications
- Bachelor's degree, preferred
- 3-5 years of relevant office experience
- Strong experience with Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with Google Suite
- Experience with Adobe e-sign software, Ring Central Phone Systems, and MS Teams, a plus
- Desire to learn industry-specific CRM software, ACT
- Polished oral and written communication skills, including strong spelling, grammar, and punctuation.
- Strong interpersonal skills
- Excellent organizational skills with strong attention to DETAIL, ability to prioritize, problem-solve, and take initiative to work independently.
- Sensitive to unique client needs.
- Keep strict client confidentiality.
- Manage time effectively to meet goals.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- 8:30 am - 5 pm
- Limited weekends as needed
Supplemental pay types:
Education: