Office Assistant 3 - Workforce Education

Salary: $3,028.00 - $3,317.00 Monthly
Location : Main Campus - 12401 SE 320th Street Auburn, WA
Job Type: Classified Full Time
Job Number: 25c-007
Department: Instruction
Division: Workforce Education
Opening Date: 05/30/2025
Closing Date: 6/8/:59 PM Pacific

Position Summary
Office Assistant 3 position delivers a variety of support services to students, faculty, and members of the community who utilize Basic Skills, Master of Achievers (MAC) and Workforce Education services. This position demands a commitment to excellent student-centered service and an ability to communicate effectively with English Learners, immigrants, refugees, and historically marginalized communities. This position reports to the Director of Workforce Education.
ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.
Position Responsibilities

Customer Service:

• Manage and support the front desk, ensuring a welcoming environment for students and visitors to Green River College through engaging, caring, anti-racist, and trauma-informed practices.
• Provide direct customer service through various formats including virtual, email, phone, and in-person with excellent customer service skills focused on bringing racial equity and social justice equity lens.
• Greet and screen to connect with relevant services.
• Provide potential and current students with program information and if needed schedule appointment by utilizing available technology.
• Troubleshoot various student issues that come up at front desk and help seek to find solutions

Front Desk:

• Ensure front desk area is clean and organized
• Receive, distribute, prepare mail and shipments
• Open, sort and distribute incoming correspondence
• Order, receive and maintain office inventory

Data/Reporting:

• Enter and retrieve data; generate reports, correspondence, and documents
• Maintain complex reporting using various database and software.

Qualifications

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent
• Excellent Customer service skills
• Exhibit professionalism, punctuality, reliability, and strong work ethic
• Highly organized and detail-oriented with ability to manage tasks with multiple interruptions
• Able to cultivate a positive and inclusive environment by fostering open communication and interacting effectively with a diverse population of colleagues, staff, faculty, students, and others in a courteous, respectful and professional manner
• Demonstrated experience with persons from diverse backgrounds and a commitment to an inclusive and equitable working / learning environment.
• Ability to appropriately handle sensitive information, maintain confidentiality, think critically and exercise independent judgment, and maintain compliance with FERPA regulations
• Proficiency using a variety of software including Microsoft Windows, Office 365, Outlook, Word, Excel, MS Teams, SharePoint, Zoom and Adobe, specifically experience creating & editing documents, reports and spreadsheets.
• Other duties as assigned

PREFFERED QUALIFICATIONS:

• Two years of increasingly responsible office experience
• Experience with, or knowledge of, Workforce programs including WorkFirst, BFE&T, Opportunity Grant, and Worker Retraining
• Ability to speak a regionally top spoken language other than English (Spanish, Russian, Ukrainian, Somali, Arabic, Dari, Persian, Turkish).

Supplemental Information
At this time, Green River College is not sponsoring for H1-B Visas.

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link:

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College's Annual Safety and Fire Report is available online at , containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call .

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA , .

To request disability accommodation in the application process, contact the Disability Support Services at , ext. 2631; TTY .

Equal Opportunity Employer and Statement of Non-Discrimination: Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory, physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or the use of a trained guide dog or service animal.

Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College's Title IX Coordinator, the U.S. Department of Education's Office for Civil Rights, or both.

Reporting
Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College's appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President's office for referral to an alternate designee.
For students/employees/public/visitors/applicants: Korland Simmons, Title IX Coordinator
• Equity, Diversity, Inclusion
More than Just a Paycheck.
Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the , and most classified staff members will participate in either WA state's PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:
Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.
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Describe your experience with diverse populations.
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Describe your Workforce program experience or knowledge.
Required Question