Job Details Working Title: Receptionist Job Class: Office and Administrative Specialist, Senior Agency: Administrative Hearings - Job ID: 86746
- Location: St. Paul
- Telework Eligible: No
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 06/13/2025
- Closing Date: 06/27/2025
- Hiring Agency/Seniority Unit: Administrative Hearings / Administrative Hearings-AFSCME
- Division/Unit: Office of Admin. Hearings / Administrative Services
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: St. Paul
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary The Office of Administrative Hearings (OAH) is the largest of three Executive Branch Courts with over 75 full-time equivalents located in St. Paul and Duluth. OAH, with 35 judges, is comparable in size to the Ramsey County District Court with 32 judges. The Administrative Law division serves over 250 state agencies and local units of government by hearing and adjudicating matters involving over 200 unique areas of law.
This position provides high-quality professional, pleasant, and courteous services to diverse OAH clientele both external and internal via telephone or in-person. This position directly assists court clientele providing information on proceedings pending before OAH. This position also supports access to OAH's secured courtroom area and provides limited onsite technical assistance in the courtrooms. This position's work involves managing the print queues and delivering mail and packages in an efficient manner to individual judges and / or staff to ensure documents are timely processed.
Job duties include but are not limited to:
- Provide exceptional customer service and accurate responses to telephone or in-person inquiries.
- Retrieve and process office-wide mail.
- Maintain hearing and conference rooms.
- Provide onsite technical assistance in courtrooms.
- Maintain office supplies.
Qualifications Minimum Qualifications - Data entry skills sufficient to create database records and update entries in a timely manner.
- Customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, that result in customer satisfaction.
- Respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
- Receive and review source documents, compare documents to database information, and edit documents.
- Document and record management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.
Preferred Qualifications - Receptionist experience.
- Knowledge of Microsoft Word and Excel, and C-Track case management system.
- Strong workers' compensation or administrative law background/knowledge.
- Ability to quickly learn new software.
- Strong organizational and planning skills to meet timelines with limited supervision.
- High level of initiative, effort, and commitment to completing assignments efficiently.
Ability to align behavior with the organization's needs, priorities, and goals.
Physical Requirements - Ability to work in a seated or standing position for extended periods of time.
- Move and/or transport items weighing up to 20 pounds on a regular basis.
Additional Requirements It is the policy of the Office of Administrative Hearings that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Employment Reference Check
- Court Records Check
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at or email . For additional information about the application process, go to .
Contact If you have questions about this position, contact Belle Sarff at or .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID , the Working Title and your valid Proof of Eligibility Certificate by the closing date to Belle Sarff at .
About Administrative Hearings The Office of Administrative Hearings (OAH) is an energetic, responsive, and respected service provider to Minnesotans, state and local governments, and the workers' compensation system. OAH serves over 250 state agencies and local units of government by hearing and adjudicating matters involving over 200 unique areas of law. Each year, 10,000 new workers' compensation cases are filed at OAH, involving 7,500 workers and their employers, insurers, and medical providers.
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
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