Job Details Working Title: Office & Administrative Specialist Senior (SA25061) Job Class: Office Coordinator and Customer Experience Specialist Agency: Minnesota State University, Mankato - Job ID: 86143
- Location: Mankato
- Telework Eligible: Yes - Up to 20% of the time. Based on the essential functions of this positions, MMB Policy , and University policies relating to flexible work, this position is eligible for the following work modes: Case by Case/Situational Telework - A position that may include a temporary reassignment or work outside the permanent/principal work location to meet short-term needs.
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 05/14/2025
- Closing Date: 05/20/2025
- Hiring Agency/Seniority Unit: MN St Colleges & Universities / Mankato State Univ-AFSCME
- Division/Unit: MnSCU Mankato SU / MnSCU MAN Classified A-D
- Appointment Type: Unlimited, Full-time
- Work Shift/Work Hours: Academic Year - 8:00 AM - 4:30 PM; Summer Hours: 7:30 AM - 4:00 PM
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: Registration and Academic Records
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary Job Description This position provides leadership, coordination and development of customer service functions and support services for the Registration and Academic Records (RAAR) office. Primary categories of responsibility include customer service and support, staffing/personnel, training, resource utilization, enrollment/degree verification, web management, and providing support and recommendations to the RAAR Leadership Team for daily operational issues of the unit.
Minimum Qualifications - Skills in customer service are sufficient to perform duties with courtesy, respect with the ability to effectively communicate and elicit information, interpret, and explain information with tact, and diplomacy in difficult situations.
- Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.
- Knowledge of English and customer services sufficient to present clear and concise explanations of governing policies, procedures, and transactions so others understand the information they are being given and serve as
a resource for outside agencies and individuals. - Demonstrated ability to exercise initiative, adaptability, and effectiveness in solving problems.
- Ability to use MS Word and Excel, Adobe Acrobat Pro and other software applications to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, reports, letters, presentations, spreadsheets, tables, charts, graphs, in an efficient and timely manner.
- Ability to embrace changes in technology, policies, and procedures and integrate changes into daily operations.
- Skill in setting work priorities, arranging staff coverage to meet workload needs, initiating new work assignments, and resolving work-related issues. Ability to manage an office, and plan, organize, administer and direct work of others.
- Organizational skills sufficient to manage multiple projects and stay focused through frequent interruptions while still delivering results and meeting deadlines.
- Knowledge of financial bookkeeping practices and procedures to analyze financial transactions related to budgeting, reconciliation, invoice payment, etc.
Application Details How to Apply To view the full job posting and to apply please go to: .
Contact If you have questions about this position, contact Lacie Mitchell-Garza at or .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID , the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacie Mitchell-Garza at .
About Minnesota State University, Mankato More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.
Destination 2030 , the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging.
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information Employment information for this position can be found in its collective bargaining agreement or its plan document at .
AN EQUAL OPPORTUNITY EMPLOYER Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name -
Minnesota State University, Mankato.