Summary Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
T asks - Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Answer telephones, direct calls, and take messages.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Compute, record, and proofread data and other information, such as records or reports.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Review files, records, and other documents to obtain information to respond to requests.
- Deliver messages and run errands.
- Inventory and order materials, supplies, and services.
- Complete work schedules, manage calendars, and arrange appointments.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Other duties as assigned
Education: High School Diploma (or GED or High School Equivalence Certificate)
Less than a High School Diploma
Skills: Basic Skills - Active Learning
- Active Listening
- Critical Thinking
- Learning Strategies
- Mathematics
- Monitoring
- Reading Comprehension
- Speaking
- Writing
- Verbal Communication
Technical Skills - Equipment Selection -Determining the kind of tools and equipment needed to do a job.
Operations Analysis - Analyzing needs and product requirements to create a design.
- Repairing -Repairing machines or systems using the needed tools.
- Technology Design -Generating or adapting equipment and technology to serve user needs.
- Troubleshooting -Determining causes of operating errors and deciding what to do about it
Resource Management Skills - Management of Financial Resources -Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources -Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Time Management -Managing one's own time
Work Context Body Positioning - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to sit, stand, stoop, and bend to reach with hands and arms. The employee is frequently required to sit; use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to walk, kneel, and talk or hear.
- The employee must regularly push, pull, lift up to 25 pounds and occasionally be required to push, pull, and/or lift up to 50 pounds.
Environmental Conditions - Employee occasionally works in outdoor weather conditions. The indoor environment is climate controlled. The noise level in the work environment is moderate or distracting.
Role Relationships - Work With Work Group or Team
- Deal with External Visitors or Vendors
Work Attire - Business casual. Refer to employee handbook for specific and appropriate work attire. Appropriate PPE required for in plant activities which includes safety glasses, steel or composite toed boots, and hearing protection.
Tools and Technology Technology Computers and Mobile Devices
Printers
Copier
Scanner
Phone System
Email Software
Database software
Office Software