Position Purpose:
Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Ocean Export consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase margin on each shipment.
Responsible for main tasks:
Increasing Branch Profits
- Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
- Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
- Discretion to engage vendors.
- Management of vendors.
- Negotiate rates with shipping vendors.
- Employee profit and loss on each shipment will be analyzed.
- Overall management of desk to maximize profit.
Coordinating Operations for Sea freight Exports
- Ensure customer support documentation is available and correct.
- Book freight with carriers and consolidators and obtain freight rates.
- Arrange pick up and on behalf of the client/agent as required.
- Registration of shipments.
- Accurate completion of Bills of Lading.
- Operating customs exit systems, ensuring relevant input data is recorded for obtaining E.C.N clearance.
- Report to customs where relevant.
- Ensure timely delivery to carrier's consolidators, packing depots, costing invoicing and collection of correct charges.
- Ensure compliance with all regulations prescribed by USA customs & FMC.
Client and Supplier Management
- Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
- Regularly reviews reports to refine and improve services to the customer.
- Review quotes and records rates to clients and prospective clients.
- Manages allocated customers using established tools (e.g. activity reports) with a view to achieving and exceeding targets.
- Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
- Keep in touch with competitor activities and industry trends, attend industry-related functions and seminars when required.
- Deploys information about all contracts with customers and supplies to all parties.
Financial and Accounting Functions
- Resolved export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
- Process sea freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment and providing any supporting documentation for overdue payments.
- Ensures the department (cost center) achieves it financial and quality objectives.
Required skills and qualification/ education/ studies:
- High school graduate or qualification preferred
- Knowledge of related computer applications
- Familiar with basic freight forwarding procedures
- Globally awareness of country geography
- Two years of previous related experience required
- Demonstrated customer services skills
- Superb administration skills
- Attention to detail and accuracy
- Well organized and a problem solver
- Able to work under pressure and meet deadlines
- Shows resilience while staying calm under pressure
- Customer focused and well-organized Communication skills are clear and concise
- Shows initiative and drive
- Team orientated
Benefits:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:
- Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority.
- 401(k) Plan with Company Match - We're invested in your future and help you save for retirement.
- Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
- Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.
Salary- $45,000-$62,000