Job Description Job Description
Title: Application Support Analyst Location: Audubon, PA Job type: 12+ months Contract Client: Direct Client APPLICATION SUPPORT ANALYST The Application Support Analyst will play a key role in the continuous improvement of processes and technologies which support the Business Planning and Support and Corporate Applications environment. Candidate should be self-efficient with practical experience resolving complex application issues. Build and develop strong relationships with ITS business area clients by providing superior ITS project-based support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
JOB RESPONSIBILITIES - Troubleshoot and resolve advanced IT issues with operating system software and third party applications in production and non-production environments; Analyze and escalate issues where necessary.
- Automate processes for software installation, monitoring, alerting, file management, configuration management and other operational areas.
- Develop and maintain a strong relationship with the core business solution vendors. Serve as a technical liaison between these vendors and business units.
- Perform day-to-day operations and maintenance tasks to ensure non-production and production environments remain fully functional.
- Provide system support for changes and enhancements following the accepted change management protocols.
- Document installation and troubleshooting procedures for all approved software and make available to other members of the team and related support teams.
REQUIREMENTS - 3-5 years of experience in application support for a software development team, or a recent computer science degree with excellent technical abilities and able to learn very quickly
- Strong understanding of operating systems, networks and communication protocols, storage technologies, software development, databases, and security concepts
- Longevity in work history, unless entry-level
- Tenacious, never gives up on problem-solving, enjoys solving problems as primary function
- Experience with Microsoft 365 tools specifically SharePoint Online, Purview and One Drive, or Open Text
- Experience with system administration and performance monitoring tools such as Splunk, Perfmon, or Galileo
- Experience writing SQL queries
- Experience with system monitoring
- Experience supporting cloud applications
- Experience with CSS
- Experience maintaining Oracle RDBMS and Microsoft SQL Server database servers from an administrative perspective
- Extended ECM preferred
- Degree in Computer Science or work experience equivalent
Our Company offers a very competitive benefits program including paid time off, medical, dental, vision, and a 401K.
Company Description
Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.
Company Description Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.