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Nurse / Occupational Therapist / Social Worker / Physiotherapist / Rehabilitation Case Managers
View more categories View less categories Sector: Health and Medical, Social Care and Nursing Role: Manager Contract Type: Permanent Hours: Full Time
We are a national law firm with a local reach, committed to caring as part of our philosophy: 'we're legal and financial experts that care'. We work closely with our clients and support our teams in a friendly, inclusive environment where everyone is valued for who they are and what they bring. We support flexible working arrangements to help our colleagues work in a way that suits them, our clients, and the business. Please contact our Recruitment and Onboarding team for more information.
Our Team
We are seeking clinicians from diverse backgrounds to join our Specialist Client Services team as Support & Rehabilitation Coordinators (SRC). You will be part of a multidisciplinary national team based across the UK, serving as a key contact for our clients and their families. This role can be based in Birmingham, Bristol, Cambridge, London, or Southampton, with hybrid working options available.
Your Role and Responsibilities
- Liaise with clients who have sustained serious injuries or illnesses, providing education, support, signposting, and advocacy, including support for occupational diseases such as Mesothelioma, Silicosis, Pneumonitis, and Occupational Asthma. Manage expectations and support clients and families through treatment and rehabilitation, assisting solicitors in client management.
- Facilitate smooth transitions for new clients from NHS services, coordinating with medical and care staff regarding discharge, and advising on local services. Support clients with complex needs, including palliative and long-term care.
- Build relationships to resolve client issues, working collaboratively with relevant bodies, assessing individual needs, and acting on referrals from case handlers or lawyers. Document and communicate actions effectively.
- Act as a liaison between lawyers, public bodies, charities, NHS, and DWP to ensure effective communication and access to statutory or voluntary services. Provide ongoing support, signposting, and practical assistance, ensuring clients maximize welfare entitlements with support from our Benefits Team.
- Promote our SRC services by engaging with NHS Trusts, charities, and external agencies, delivering training, and developing referral pathways.
- Follow up with clients for feedback to improve our services.
You will be part of the Specialist Client Services team, working alongside experienced solicitors recognized for supporting those affected by serious injuries and illnesses.
About You
- Experience within the UK healthcare or social care system
- Passion for high-quality, client-centered practice
- Clinician with current registration (e.g., NMC, HCPC)
- Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services
- Understanding of rehabilitation codes, Mental Capacity Act, and welfare benefits
- Awareness of external stakeholders (e.g., Headway, SIA, Aspire, Macmillan, Meso UK)
- Experience in clinical, health, social care, or rehabilitation settings
- Knowledge of complex conditions (e.g., brain, spinal cord injuries, orthopaedic injuries, birth injuries, industrial diseases, bereavement)
- Experience working across various settings (acute, post-acute, palliative, hospice, community)
- Experience within a multidisciplinary team framework
- Ability to work autonomously and independently
- Full UK driving license and access to a car for client meetings
Our Benefits
- 25 days holiday plus bank holidays, with options to buy additional leave
- Generous, flexible pension schemes
- Two paid volunteering days annually
- Westfield Health membership and access to digital GP services
We promote well-being initiatives, including our Flexible by Choice programme supporting hybrid work, and have been ranked in the Best Workplaces for Wellbeing 2024. Our responsible business programmes focus on our people, community, environment, and pro bono activities. We are committed to diversity and inclusion, and our social responsibility efforts are integral to our identity.
Additional Information
All successful applicants will undergo employment screening, including eligibility to work in the UK, criminal background, and financial checks, in compliance with data protection laws.
Irwin Mitchell LLP is an equal opportunity employer.
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