Benefits:
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Job Title: NOVO Service Ambassador
Employment Type: Full-Time/Part-Time
About NOVO: NOVO is more than just a limited-service restaurant; it's a destination for health, vitality, and exceptional service. We are dedicated to providing our customers with the highest quality juices, smoothies, and wellness experiences in a vibrant and welcoming environment.
Job Overview: As a NOVO Service Ambassador, you will be the bridge between our brand's promise and our customers' satisfaction. Your role is pivotal in ensuring that every guest leaves with a smile, having experienced our commitment to quality and service excellence.
Responsibilities:
- Order Delivery:
- Retrieve completed orders from the preparation area.
- Use an iPad to locate customers who have been paged with our tracking device.
- Deliver orders directly to customers at their chosen tables, exchanging the completed order for the pager device.
- Quality Assurance:
- Conduct final quality checks on all orders to ensure they meet NOVO's high standards before delivery.
- If an order does not meet standards, return it for corrections by team members.
- Customer Interaction:
- Engage with customers in a friendly, helpful manner, ensuring their NOVO experience is memorable.
- Handle any customer inquiries or concerns with professionalism, aiming to resolve issues to satisfaction.
- Cleanliness and Ambiance:
- Maintain cleanliness of the dining area, including tables, chairs, and floors, addressing any spills or litter immediately.
- Ensure that the ambiance remains inviting and reflective of NOVO's brand.
- Pager Management:
- Collect and return pager devices to the cashier for charging after each use.
- Service Enhancement:
- Gather feedback to continually improve service and product offerings.
- Participate in training sessions to stay updated on new products, service techniques, and company policies.
Qualifications:
- Excellent interpersonal and communication skills.
- Strong attention to detail for quality assurance.
- Ability to multitask in a fast-paced environment.
- Passion for health and wellness, aligning with NOVO's mission.
- Previous experience in customer service, hospitality, or a related field is preferred.
- Must be able to stand for long periods and handle light lifting.
Benefits:
- Competitive hourly wage + tips.
- Employee discounts on NOVO products.
- Opportunities for growth and advancement within a fast growing company.
- A fun, energetic work environment focused on health and well-being.
NOVO is an Equal Opportunity Employer, committed to diversity in the workplace. We look forward to welcoming you to our team where you can thrive, grow, and contribute to our community's health.
How to Apply
If you are excited about the opportunity to blend your kitchen skills with direct customer service, apply now to join our team as a Culinary Specialist at NOVO L.L.C. Be part of a dynamic, creative, and supportive work environment where your dual role contributes significantly to our customers' satisfaction.
Current Shift Schedule:
M-F Morning Shift, 6:30am - 12:30pm
M-F Afternoon Shift, 12:30pm - 7:30pm
Sat-Sun Morning Shift, 7:30am - 1:30pm
Sat - Sun Afternoon Shift, 1:30pm - 7:30pm
Job Type: Part-time
Education:
High school or equivalent (Preferred)
Experience:
Kitchen: 1 year (Preferred)
Language:
English (Required)
Ability to Commute:
Tempe, AZ 85281 (Required)
Work Location: In person