Non-Clinical - Administrative/Contracts Specialist

Job Title: Facilities Contract Operations Coordinator
Location: Remote
Assignment Length: 1 Year
Work Hours: Full-Time 8-Hour Day Shift 40 hours/week

General Summary:
This role provides essential administrative and operational support to the Facilities Management Contracts Team. It focuses on coordinating and tracking vendor contracts for facility repairs and preventative maintenance, while also providing backup support for inbound call center operations. This is a hybrid function combining contract lifecycle management with customer-facing communication responsibilities to support facility operations across Sutter Health locations.

Responsibilities:

Contract Management:

Manage the end-to-end lifecycle of contracts related to facility services and preventative maintenance.

Draft, execute, track, and follow up on vendor contracts and renewals.

Coordinate with affiliate facilities and vendors to resolve contract discrepancies, change orders, or compliance issues.

Maintain accurate documentation and audit-ready records of all vendor agreements.

Monitor contract timelines and escalate outstanding items to ensure timely execution.

Call Center / Communication Support (As Needed):

Respond to incoming service requests via phone or email.

Route calls or tickets to the appropriate facility team.

Serve as liaison between vendors, internal departments, and the local facilities team.

Follow up on unresolved issues and ensure proper closure and communication.

Qualifications:

Bachelor's degree in Business, Accounting, Facilities Management, or a related field preferred.

2+ years of experience in contract administration, vendor management, or facilities support.

Excellent organizational skills and attention to detail.

Strong verbal and written communication skills.

Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Ability to work independently while coordinating with multiple departments and stakeholders.

Additional Notes:

This is a remote role supporting Sutter's facility at 2300 River Plaza, though the work will impact various affiliate sites.

Candidates must be comfortable navigating fast-paced environments, handling competing deadlines, and jumping between contract tasks and service request communication.