Location: Dallas, TX (Onsite)
Duration: 4 months (Possibility of extension)
Rate: $35.00 - $40.00/Hr on W2 - 40 hrs/wk
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. No Vendors/3rd parties. Note: Flexibility to work a variety of shifts (12 hours per shift) is required.
May require weekend/over-night shifts
Additional shift coverages may be asked to cover TSOC activities.
Job Description: - The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and servers farms for problems from a central location.
- They analyze problems, perform troubleshooting and incident response on the systems, communicate with Operations teams and track problems through to resolution.
- The NOC engineer will lead the effort for notifications (e-mail, text, and phone), cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents.
- Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management.
- Recommends and performs operational enhancements, including but not limited to: process improvement, documentation updates, monitoring enhancements and communications to leadership on production incidents.
What you'll do: - Assist with maintaining NOC operational, escalation, and notification documentation.
- Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
- Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
- Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
- Timely and accurately create and update Incident Tickets using ticketing system.
- Ensures all work is done completely and correctly, including all logs and preventative maintenance.
- Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
- Identify any trending in current monitoring system and recommend changes or improvements.
- Recommends changes and enhancements that improve efficiency of operation.
- Thoroughly communicates shift review to oncoming shift.
- Maintains all logs, records, and reports relative to shift operations.
- Perform scheduled maintenance activities.
- Performs Network password reset requests.
What you'll need: - Associate's Degree in Computer Science or related technical school education.
- Equivalent experience will be considered in lieu of degree.
- 2-4 years related experience in a computer/network operations environment
General Skills: - Adapts well to rapidly changing environment.
- Possesses excellent communication skills.
- Ability to multitask, attention to detail, organizational and time management skills.
- Works independently as a member of a team and leads by example.
- Works closely with IT personnel regarding operations issues.