NOC Technician I

Apply your troubleshooting skills

Fiberutilities Group (FG), a network services and management firm headquartered in Cedar Rapids, IA, is looking for a qualified candidate to join our operations team. FG provides Transformative Technology Solutions built by humans for humans. The ideal candidate is a self-starting individual, willing to serve clients from Illinois to Colorado. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person who exceeds expectations and appreciates a challenging, dynamic business environment, we should talk.

Responsibilities and Duties:

• Provide support to customers, vendors, and field engineers on technical solutions and updates. Interact with management, upper level support, vendors and customers and effectively communicate issues in a clear, straightforward manner

• Assess and resolve network, data, and customer's needs as they arise through the CR NOC - monitoring alerts and tickets on all network elements

• Perform dispatch efforts of both FG and client facing infrastructure for repairs, maintenance, testing and installations as requested

• Support off-hours escalation on a rotating basis

• Perform routine maintenance, reporting and troubleshooting on customer and FG network equipment and infrastructure

• Strong knowledge of network/fiber installations, testing, maintenance and power

• Other duties as assigned

Education and Required Skills:

• Two-year technical degree preferred

• Working knowledge and experience with Layer 2 and Layer 3 networking, and escalation processes

• Understanding of monitoring, alarms, and associated responses and escalations

• Installation, operational, and administrative experience with information technology such as PCs, servers, software, hardware, operating systems, end-point security, routers, switches, firewalls, and LAN/WANs

• Solid understanding of IT/Networking concepts and ability to translate knowledge into maintenance, repair and installation tasks

Work Experience Preferred but not required:

• Experience with ArcGIS mapping tools and platforms

• Working knowledge of Enterprise management platforms including SolarWinds, SNMP, and Quest Rapid Recovery

Interpersonal Skills/Characteristics:

• Exhibits a high level of initiative and resourcefulness

• Excellent interpersonal skills - written and verbal communication skills

• Superior customer interface skills

• Excellent vendor management skills

• Work effectively without supervision

If you're ready to be a part of a team, apply today and take the next step in your telecommunications career.

This organization is an Equal Employment Opportunity employer and a supporter of affirmative action with a strong commitment to diversity, equity, and inclusion. All qualified applicants are considered for employment without regard to membership in any protected class by federal, state, and/or local laws.