NOC Technician I

Apply your troubleshooting skills

Fiberutilities Group (FG), a network services and management firm headquartered in Cedar Rapids, IA, is looking for a qualified candidate to join our operations team. FG provides Transformative Technology Solutions built by humans for humans. The ideal candidate is a self-starting individual, willing to serve clients from Illinois to Colorado. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person who exceeds expectations and appreciates a challenging, dynamic business environment, we should talk.

Responsibilities and Duties:

• Provide support to customers, vendors, and field engineers on technical solutions and updates. Interact with management, upper level support, vendors and customers and effectively communicate issues in a clear, straightforward manner

• Assess and resolve network, data, and customer's needs as they arise through the CR NOC - monitoring alerts and tickets on all network elements

• Perform dispatch efforts of both FG and client facing infrastructure for repairs, maintenance, testing and installations as requested

• Support off-hours escalation on a rotating basis

• Perform routine maintenance, reporting and troubleshooting on customer and FG network equipment and infrastructure

• Strong knowledge of network/fiber installations, testing, maintenance and power

• Other duties as assigned

Education and Required Skills:

• Two-year technical degree preferred

• Working knowledge and experience with Layer 2 and Layer 3 networking, and escalation processes

• Understanding of monitoring, alarms, and associated responses and escalations

• Installation, operational, and administrative experience with information technology such as PCs, servers, software, hardware, operating systems, end-point security, routers, switches, firewalls, and LAN/WANs

• Solid understanding of IT/Networking concepts and ability to translate knowledge into maintenance, repair and installation tasks

Work Experience Preferred but not required:

• Experience with ArcGIS mapping tools and platforms

• Working knowledge of Enterprise management platforms including SolarWinds, SNMP, and Quest Rapid Recovery

Interpersonal Skills/Characteristics:

• Exhibits a high level of initiative and resourcefulness

• Excellent interpersonal skills - written and verbal communication skills

• Superior customer interface skills

• Excellent vendor management skills

• Work effectively without supervision

If you're ready to be a part of a team, apply today and take the next step in your telecommunications career.

We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.