NOC Network Operations Center

Blue Rose Consulting Group is seeking a NOC (Network Operations Center) Incident Manager to support our work with a federal client in Ashburn, VA. This is an On-Site role and is open to U.S. Citizens ONLY. Successful candidates will be required to complete a full background investigation. Shift Schedule: Training: Mon-Fri , split between Ashburn, Springfield, and remote Post-training: Tues-Sat onsite in Ashburn Candidates must be willing to support 2nd or 3rd shifts In this role, you will: Manage and coordinate major incident resolution in real time Lead bridge calls, troubleshoot issues, and drive incidents to closure Monitor all environments for operational impacts Escalate critical issues per defined procedures Define and report metrics (MTTR, MTBF, repeat incidents) Deliver daily SLA and KPI reports by 7:30am for leadership review Maintain and audit operational documentation quarterly Identify and drive process and documentation improvements REQUIREMENTS: 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager 3+ years using ServiceNow or BMC Remedy 3+ years in large-scale MoM monitoring environments 3+ years of ITIL experience (incident, problem, change, RCA) 2+ years of advanced troubleshooting in distributed systems Strong communication and leadership skills Education: Bachelor's degree or 7+ years of relevant experience Salary: $91,000 - $101,000