NOC Network Operation Centre

Wilmington, Delaware

Saxon Global

Mandatory Skills:

Experience managing, supporting, and deploying network infrastructures
Strong ability to diagnose server or network alerts, events, or issues
Understanding of common information architecture frameworks
Good oral and written communication skills, and ability to address conflict with others constructively
Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.
Contact on-call personnel to communicate new events depending in Priority
Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
Participate in Major Incident bridge calls to provide real time data for monitored systems
Document activities performed in associated tickets
Manually Monitor processes/system not covered by automated monitoring tools
Remotely access systems to perform initial resolution attempt
Flexible to work in any shift.
Good communication skill to interact with both customer and end user over phone and through email.

Date Posted: 05 May 2025