Overview
3rd Shift: Tuesday - Saturday 11PM ET - 7:30AM ET As a NOC Managed Services Center (MSC) Tier I Engineer, you will provide ePlus' MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback.
YOUR IMPACT The essential functions of this position include:
- Perform network and systems support in a Managed Services Center.
- Troubleshoot, isolate, and diagnose common network and systems problems, either alone or as part of a team.
- Provide systems support functions for client-end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution.
- Follow-through until problems are resolved.
- Maintain current, high-level technical skills in your field of expertise.
- Keep abreast of developments in computing technology and solutions to common problems.
- Effectively communicate with both customers and internal staff.
- Thoroughly document steps taken to troubleshoot and resolve incidents.
- Document, update, and manage tickets.
- Operate in a 24x7x365 environment.
- Work in an on-call rotation.
- Manage projects, as assigned.
QUALIFICATIONS - Experience/training on one or more of the following:
Cisco, Meraki, Fortinet, Palo Alto, VMware, NetApp - Understanding of two or more of the following routing protocols:
IP, IPX, EIRGP, OSPF, BGP - Ability to perform basic protocol analysis using a LAN analyzer.
- Understanding of WAN, LAN, interfaces, protocols, and topology.
- Excellent oral and written communications skills.
- Strong troubleshooting and performance-tuning skills.
- Understanding of switching concepts such as VLAN and ATM.
- Experience or training on one or more of the following:
- Router IOS-Cisco
- Hardware NIC, hard drive, and controllers
- WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
- Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
- DHCP/DNS
- Education and Experience:
- College degree preferred, high school diploma or equivalent required.
- 1-2 years of networking experience.
- CCNA required.
POSITION SPECIFICS The base salary range for this position at commencement of employment is expected to be between $24.04 and $33.65 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property, and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
PHYSICAL REQUIREMENTS While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
CORPORATE VALUES Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.