NMCI Support Specialist with Security Clearance

Job Title: NMCI Support Specialist
Location: Patuxent River, MD (On-site, no teleworking)
Employment Type: Full-Time Employee (FTE) - 6 months contract to hire w/ our client Clearance Required: Secret Clearance or Interim Secret Clearance
Certifications: Security+ (Preferred)
Experience Required: Previous or current NMCI experience
Benefits:

• Paid holidays

• Federal paid sick leave Email Julissa to apply with an updated resume and any relevant certifications Job Description:
The NMCI Support Specialist will be responsible for providing comprehensive support for NMCI computer, peripheral, and network troubleshooting. Key duties include:

• Wireless LAN set-ups

• Infrastructure project management

• Port availability tracking

• Hardware/software ordering

• Maintaining data accuracy in government information technology systems

• Delivery completeness reporting

• Customer assistance

• Move/Add/Change (MAC) submissions

• Seat management
Required Skills and Experience:

• Hardware/software installation and troubleshooting, including NMCI infrastructure management

• Proficiency in Microsoft products (Outlook, Excel, PowerPoint, Word, Office 365, Microsoft Teams, SharePoint)

• Ability to work in a fast-paced, constantly changing information technology environment

• Strong customer service and verbal/written communication skills

• Database management with strong attention to detail and problem-solving abilities

• Ability to manage multiple priorities simultaneously

• Skill in organizing and coordinating data calls

• Ability to work effectively with difficult customers

• Ability to follow through on tasks that cannot be completed immediately