Overview
Opportunity: Night Manager Supervise and manage hotel departments and oversee hotel operations as directed during night shift.
Potential Career Path Director of Front Office - Director of Rooms - Assistant General Manager
Essential Job Functions - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
- Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
- Monitor and support the brand loyalty program plus all food and beverage programs.
- Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain brand's standard operating procedure in its use.
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
- Oversee and ensure internal audit standards are met.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
- Monitor and maintain the front office systems and equipment to ensure optimum performance.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements - Associate or Bachelor's degree preferred.
- Previous Front Office experience in a supervisory or management capacity in a mid-scale or luxury property is required.
- Customer service and general computer experience required.
- Property Management Software experience required.
Work Environment and Context - Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
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