Night Host

Job Description

The Night Host position is responsible for the overnight operation of the 24-hour residence hall desk. This position performs administrative functions as directed by staff (including, but not limited to, the Resident Director, Assistant Resident Director and Assistant Director(s , responds to student needs, and maintains a secure building. The Night Host provides quality customer service to residents by sharing general Housing and Residence Life policies, procedures, and information with students

Responsibilities

Safety & Security Functions
Provides customer service in the hall by greeting students and visitors and providing directions or other general information. Observes doors and common areas for security issues or concerns, and contacts police or other appropriate resources. Acknowledges and notifies campus police of fire alarms. Performs other duties as assigned.

Clerical Functions
Serves as resource person and makes appropriate referrals. Answers the main desk phone. Keeps Resident Director informed of pertinent occurrences/incidents and responds to crisis situations as directed. Assists the professional staff (Resident Director(s), Assistant Director(s), and others) with the day-to-day clerical needs of managing a residence hall complex and department, as directed by supervisor. Oversees the complex key control, as instructed by the Resident Director. Inventories and immediately inform the Resident Director of lost or missing keys.

Administrative Functions
Assists students locked out of apartments to gain access to their rooms. Understands basic housing processes & procedures and able to articulate to inquiring students and staff. If the answer is not known to a student question, this person is to actively seek an answer on the student's behalf, when practical. Assists the Resident Director with check-ins. Adds charges to student accounts for lost keys, lock outs, and damages, as instructed by the Resident Director.

The ideal candidate will possess the following:

• Knowledge of office organization and procedures, phone etiquette, typing, Microsoft Office Suite, sorting and filing.

• Ability to function under pressure and constant interruptions.

• Excellent verbal and written communication skills.

• Excellent customer service skills.

• Knowledge of university resources.

• Ability to learn specialized housing & university software (Banner, RMS/Mercury, DASH, etc).

Review of applications will begin February 6, 2025 and continue until the position is filled. Applications received by this date will receive priority consideration.

Qualifications

Minimum Qualifications: High school diploma or GED and one year of clerical/office experience.

Preferred Qualifications: Bachelors degree and 3 years of clerical/office and security experience. Experience working on a college campus or university setting. Previous experience working overnight.

About Us

The University of Tennessee at Chattanooga is in the heart of one of Tennessee's largest and most dynamic cities. As a national model for metropolitan universities, UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programs-at both the master's and doctoral levels. UTC and Chattanooga-nationally recognized for its downtown redevelopment and wealth of outdoor recreation-are inextricably linked, and the University is central to the workforce and economic development efforts of the region and the state.

Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health, Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science, Entrepreneurship to Veteran Student Support. Innovation is a strategic focus, and UTC research and development in smart city technology is an industry leader. UTC is the first and only university in the country with access to a managed, commercial quantum computing network, and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region.

UTC is a driving force for achieving excellence, and our mission is to actively engage students, faculty and staff; embrace diversity and inclusion; inspire positive change; and enrich and sustain our community.