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Benefits:
Bonus based on performance
Employee discounts
Free food & snacks
Free uniforms
Paid time off
Signing bonus
Training & development
Benefits/Perks
Evening Hours
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are looking for a customer-focused Evening Guest Service Representative to join our team. You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you.
Responsibilities
Greet every guest with a smile
Evening Shift Only 3pm-11pm Flex Days
Assist guests with the registration process
Answer phone calls and take messages accurately
Anticipate the needs of guests and build rapport
Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Maintain accurate records of registration and payment information
Ensure compliance with health and quality standards
Qualifications
High School Diploma/GED required
Familiarity with CHOICE and CHOICE ADVANTAGE
Problem Solving displaying great CUSTOMER SERVICE
Knowledge of front desk operations and procedures
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
Date Posted: 04 June 2025
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