The luxurious Lafayette Park Hotel and Spa ranks in the region, thanks to stylish guest rooms and suites, top-tier dining, sparkling event spaces and service that's both gracious and intuitive.
We are seeking a Night Auditor/Overnight Security to join our outstanding team.
Night Auditor: This position will audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Run night audit final after insuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Perform the duties of a Front Desk Clerk including express checkouts.
- All other duties as assigned by the supervisor.
Overnight Security: This position is responsible for providing security for hotel guests, employees, and property through vigilance and attention to detail. Monitors and patrols property areas throughout shift. Demonstrates composed and professional manner when responding to security problems, issues, concerns and emergency situations when they arise; provide accurate and detailed reporting. Assists with guest and hotel requests which may include (delivery of items to guest rooms, luggage assistance, etc.)
- Patrols and monitors property lobby, office areas, hallways, stairways, public restrooms, parking lots, pool, fitness center and other assigned areas
- Monitor security feeds
- Respond to accidents, assist guest/employees during emergency situations
- Defuse guest disturbances and escort from the property if necessary
- Complete required shift reports and checklist
- Maintain radio contact with the Front Desk/Night Auditor at all times during shift
- Ensure required doors/gates are locked/closed
- Assist in pickup of room service trays or trash in hallways
- Enforce pool & hot tub operating hours
- Responsible for achieving and maintaining knowledge of first aid procedures
- Additional duties assigned by Manager
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Ability to access and accurately input information using a moderately complex computer system.
- Able to communicate in a positive and clear speaking voice.
- Solve problems using facts and sound judgement.
- Able to thrive in stressful situations.
- Excellent organizational and communication skills.
- Ability to operate a personal computer, cash register and calculator.
- Able to compile facts and figures.
- Ability to read, listen and communicate effectively in English both verbally and in writing.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- The ability to speak additional languages other than English is preferred.
- Meets legal age requirements for the position.
- Understand the tact, courtesy and requirements of the work you are doing
- Able to work with a variety of situations
- React quickly in emergency situation
EDUCATION and/or EXPERIENCE High school diploma is preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Prior Hospitality experience is preferred
CERTIFICATES, LICENSES AND REGISTRATIONS CPR Certification required.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to walk and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available)
PAY SCALE The pay scale for this position is $21.00 to $23.00 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience, and education.
Lafayette Park Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.