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Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
File credit cards and completed reports.
Assist guests with general services and answer any general questions pertaining to such things as hotel services, shopping, dining and entertainment
Ensure PMS is backed up nightly.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures.
Balance accounts to zero as well as all restaurant credit card accounts.
Complete daily revenue report accurately.
Resolve guest complaints and situations that require immediate attention.
Other and all duties, projects, and tasks as assigned.
Date Posted: 08 May 2025
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