Night Auditor

• The Night Auditoranswers to the Front Desk Lead team and the Controller.

Job Purpose:

The Night Auditor actsas a Guest Service representative and manager on duty during the nighttimehours including safety related function; performsthe audit as set forth by the property. All overnight staff answers to theNight Audit

Job Responsibilities:

• Enjoys working overnight.

• Ability to multitaskand assist in all hotel duties and switch focus.

• Stay productive at alltimes.

• Use critical thinkingand safety in mind at all times.

• Warmly interact withall guests, including in public areas and while completing guest requests andtasks.

• Responsible forproviding exemplary customer service in a friendly and professional manner.

• Maintain a safe andsecure environment for customers and employees while providing general safetyduties.

• Has a fullunderstanding of emergencies procedure and critical thinking.

• Promoting safety bybeing alert to observe, correct and report any hazards immediately and ina timely manner.

• Greet guests uponarrival /departure, check them in/ out and provide them with any informationthey need to enjoy their stay.

• Respond to guestinquiries, concerns and complaints as needed and communicate such in the passon.

• Answer phones andplace reservations.

• Perform all auditprocedures as set forth by the Hotel and company, on a daily basis.

• Balance all receiptsand work performed during the audit shift.

• Prepare the frontoffice for the 'A' shift and reset day's business.

• Prepare guest bills for next-day checkouts andprocess reservation cards.

• Verify that all EODwork has been performed by other departments.

• Verify the status ofall wake-up call requests and ensure they are properly handled.

• Write accurate reportsand ensure all tasks are completed.

• Assist with in roomdining order.

• Assist withcleanliness and organization of Front Desk area.

• Assist with otherduties as needed and requested.

Job Skills:

• Handling objects, products, and computer equipment.

• Basic computer skills to operate various propertymanagement and reservations systems, etc.

• Being passionate about people and service.

• Strong communication skills essential wheninteracting with guests and employees.

• Reading and writing abilities are used often whencompleting paperwork, logging issues/complaints/requests/information updates,etc.

• Problem-solving, reasoning, motivating and trainingabilities are often used.

• Have the ability to work a flexible scheduleweekends and/or holidays.

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