Night Auditor/Guest Service Representative

Job Title: Night Auditor/Guest Service Representative

Schedule: 11 pm - 7 am (Night Audit) & 3 pm - 11 pm (GSR)

Job Summary:

We are seeking a detail-oriented and organized Night Auditor to join our team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests, and performing financial reconciliations.

Key Responsibilities:

- Perform nightly audits of financial transactions and ensure accuracy in reporting.

- Handle guest check-ins and check-outs efficiently and courteously.

- Address guest inquiries and resolve any issues that may arise during the night.

- Maintain the security and safety of the hotel premises.

- Prepare and distribute daily financial reports to management.

- Assist in maintaining the cleanliness and organization of the front desk area.

- Collaborate with other departments to ensure guest satisfaction.

Skills and Qualifications:

- High school diploma or equivalent; additional education in hospitality or finance is a plus.

- Previous experience in a hotel or customer service role preferred.

- Strong attention to detail and accuracy in financial reporting.

- Excellent communication and interpersonal skills.

- Ability to work independently and manage time effectively.

- Proficiency in hotel management software and Microsoft Office Suite.

- Flexibility to work overnight shifts, including weekends and holidays.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a motivated individual with a passion for hospitality, we encourage you to apply.

Requirements

Previous customer service experience in a hotel.