Are you a night owl who loves numbers and customer service? If so, you might be the perfect candidate for the Night Auditor position at Hyatt Regency Austin.
At Hyatt as a Night Auditor, you will be responsible for balancing the hotel's daily revenue and expense transactions, ensuring the accuracy of guest accounts, and providing exceptional service to our guests during the overnight shift. You will also perform various front desk duties, such as checking guests in and out, answering phones, and handling guest requests and complaints.
Responsibilities include but are not limited to:
Auditing all charges and postings and correcting work as necessary
Reconciling daily activity and closing all accounts in preparation for the new business day
Processing, formatting and distributing daily reports for multiple divisions
Processing all payments according to hotel requirements
Interacting with colleagues in a professional manner and assisting other departments throughout the hotel
Resolving all guest concerns and compliments in a professional, timely and courteous manner
There is a $0.50/hr. differential paid to colleagues working over night between 11pm and 7am and we offer upsell incentives to Front Office and Night Audit Agents.
We care for people so they can be their best . Our colleagues enjoy:
- Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
- Affordable Benefits after 30 days - full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
- Referral Bonuses up to $500.00 - for bringing new members to our team
- Discounted Room Nights - at Hyatt Hotels around the world
- 12 Free Hyatt Room Nights per year - after 90 days of service
- Free Parking - Downtown Austin in our on-site garage.
- Discounted Bus Passes - subsidized by Hyatt, paid through payroll deduction
- Paid Time Off - after 90 days of service
- Healthcare FSA - saves you money for medical expenses
- Financial Assistance - Tuition & Gym reimbursement
- Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
- Employee Assistance - Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
- Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More.