Position Summary: The Night Audit Clerk is the first person to greet our guests when they arrive at the Resort. This position is responsible for providing superior customer and guest satisfaction and service. Position responds to guest needs such as check-in/check-out, reservations, and answering guest questions and needs.
Core responsibilities include the following, but are not limited to:
Position Summary: This position is primarily responsible for assisting every guest in checking in and out and making resort
guest feel welcome. This position requires that all guests be greeted as they enter the lobby and that the
front desk associate is attentive to all guest needs. This position will also answer phones and direct calls to appropriate departments as needed. Lastly, this position will be working with Night Audit functions, such as: reconciliation, and organization of Night Audit reports. This position primarily works overnight, 3rd shift, hours.
Specific Responsibilities: Core duties and responsibilities include the following: Other duties may be assigned.
- Adhere to all resort safety procedures and regulations
- Assists guests and ensures that any issues or challenges are addressed in a professional and timely manner.
- Processes guest check in and offers additional services that the guest may need.
- Answer telephones and direct incoming calls.
- Perform night audit functions such as: key logs, filing of registration cards, release room holds, sort receipts based on transaction data, and process room stay overs.
- Maintains a cordial, professional relationship with all staff members and customers. Assists with special projects as required
- Maintains complete knowledge of: a) All resort facilities/services; b) All guest room layouts, bed types, and décor; c) Room availability for any given day; d) Restricted dates, rates and room types; e) All room rates, packages and promotions. f) Specific arrangements between resort and travel agencies.
- Maintains confidentiality of guest information and pertinent hotel data.
- Assigns rooms and keys and create reservations.
- Prepares bills and collects payment/deposits for visit.
- Provides suggestions of places to visit, eat, and shop.
- Explains all transportation options.
- Previous experience in hotel/resort.
- Sets up work station with necessary supplies and resource materials.
- Monitors and responds to all emergency situations.
- Ability to function in a fast-paced environment and able to multitask.
- Excellent interpersonal communication skills.
- Ability to manage multiple projects with demonstrated flexibility
Position Requirements (Skills/Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to represent the resort professionally and interact positively with owners and guests.
- Previous customer service experience.
- Previous experience in reservations. Experience in a resort setting is a plus.
- Experience with internet software; and word processing software
The requirements listed above are representative of the knowledge, skill, and /or ability required. One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.
One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.
Education: High School diploma or GED required.
Flexible Scheduling: Must be able to work Evenings, Friday, Saturday, Sunday, on call and Holidays.
Physical Demands: While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must.
Standards of Appearance: This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.
Standards of Conduct: The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.
Benefits (Full time):
Medical, Vision, Prescription, and Dental insurance, Short Term Disability, Hospital Indemnity and other benefits including
• Paid Time off (PTO) and Holiday pay
• 401(k) with Employer Match
• Resort Discounts nationwide
• Bilingual is a plus
EEO AA M/F VET DISABLED