Nhiis Customer Support Specialist

NHIIS CUSTOMER SUPPORT SPECIALIST (Job ID: 44410) Location: US:NH:CONCORD Occupation Category: 15-0000 Computer and Mathematical OccupationsEmployment Type: FULL-TIMEPost Date: 11/07/2024 Close Date: 12/10/2024 Salary: 25.400-34.140 USD State of New Hampshire Job Posting Department of Health and Human Services Division of Public Health Services Concord, NH- Hazen Drive NHIIS CUSTOMER SUPPORT SPECIALIST The starting pay range for this position is $25.40-$34.14 hourly See total compensation information at the bottom of announcement. The State of New Hampshire, Department of Health and Human Services, Division of Public Health Services has a full time vacancy for NHIIS Customer Support Specialist. SUMMARY: To provide technical and program support to NHIISNHIIS (New Hampshire immunization information system) partners that are onboarding to unidirectional and bidirectional web-based immunization information exchange. To analyze and evaluate operating system procedures, resolve system problems, and develop training for end users of NHIIS to ensure interoperability with electronic medical records used throughout the State. To ensure alignment with all relevant national IS and health information exchange standards for messaging format, content, and transport functions. To provide assistance and training To serve as a bridge between the technical and programmatic teams of the NHIIS and coordinate closely with the IIS vendor. RESPONSIBILITIES: Performs implementation and troubleshooting the NHIIS and VTrckS systems to detect and ensure compatibility of end users from NHIIS to VTrckS; investigates system problems and recommends system and operational changes based on technical and program problem-solving support and assistance to end-users. Provides technical support and coordination to the IIS Onboarding/Interoperability Team and assists with project requirements and with obtaining feedback from new users to determine issues in order to provide appropriate technical support. Maintains and supports NHIIS and VTrckS applications to meet the requirements of federal and state policy. Performs NHIIS Help Desk service support for NHIIS users, provides training and technical assistance to health care providers, users, school nurses and other community partners that seek technical and program support; escalates appropriate technical questions and issues to the vendor as necessary. Prepares materials/information and develops training for programs and systems in order to support end users; analyzes and evaluates training materials and updates information as necessary. Performs research, compiles documentation, and interviews staff to determine needs and provide recommendations for software and hardware necessary for NHIIS program functionality. Compiles statistical and program data relevant to system performance for use in administrative decision-making. Perform data entry and data correction in NHIIS including patient de-duplication, merges,