MAJOR DUTIES AND RESPONSIBILITIES: - Work with group clients to coordinate their visit including entering reservation into ticketing system, sending client confirmations, communicating expectations of their visit, processing payments and upselling unique enhancements opportunities to enhance their visit and drive revenue.
- Complete internal processes to ensure all group reservations are fulfilled appropriately including checking availability, submitting booking requests to other departments (Guest Services, Café and Animal Care Team) and scheduling group enhancements.
- Answer group inquiry calls and provide superior customer service to best prepare them for their future booking.
- Assist with sales calls for Specialty Weeks and other calls as needed (both current and prospective clients).
- Book birthday party packages.
- Pull reservation numbers and complete weekly spreadsheet for pacing reports.
- Consignment and third-party client ticket fulfillment.
- Maintain competitive analysis report.
- Attend expos and community events representing Newport Aquarium to promote a variety of programs.
- Assist with events when needed.
- Communicate regularly and effectively with sales team and other internal departments.
- Other duties as assigned.
QUALIFICATIONS: - Minimum of 1 year of hospitality experience
- Must be a team player with high level of dedication
- Ability to multi-task in a fast-paced environment, with focused attention to detail
- Strong understanding of customer and market dynamics and requirements
- Previous experience with contact management programs
- Proficiency in Microsoft Office 365 (including Outlook)
- Excellent verbal and written communication skills
- Responsible for proper cash handling and maintaining PCI (Payment Card Industry) compliance
PHYSICAL REQUIREMENTS: - Successful completion of criminal background check
- Physical strength, including the ability to lift up to 25 pounds
WHAT YOU'LL GET: - $18 to $20 per hour starting pay rate
- Quarterly bonus earnings potential
- Comprehensive medical, dental, and vison insurances
- 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky's Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION.
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
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Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.