Job Description
Only qualified Help Desk Analyst candidates located in the Trenton, NJ area to be considered due to the position requiring an onsite presence
Preferred Education:
• 2-year college degree or equivalent technical study.
Required Skills:
• Experience with customer service (2 Years)
• Experience working in a position requiring a calm demeanor when dealing with upset users (2 Years)
• Data entry (3 Years)
• Experience using email (Outlook) (2 Years)
Preferred Skills:
• Experience with MS Excel (1 Year)
• Experience with MS Word (1 Year)
• Experience with MS Visio (1 Year)
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical details in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and can organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures, and standards and ensure conformance with information systems goals and procedures.
Job Duties:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
• Maintain a working knowledge of Help Desk and IT Operations procedures
• Log all incoming problems and requests, and actions taken to resolve them
• Provide first response help desk support to all customers and users
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
• Provide support for Client business applications
• Provide follow-up status to end-users in accordance with specified support policies and procedures
• Ensure closed problems are adequately documented
Additional Details:
• Training is on-site Monday to Friday, 8:30 am - 4:30 pm, for the first several weeks
• After training, the position is fully remote Monday through Friday, 2pm to 10pm
• Training on the client procedures and system will be provided
• This position will work 35 hours per week
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).